Resident Liaison Officer

Futurebuild Recruitment; North Bersted; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking a Resident Liaison Officer to support residents during a long-term social housing refurbishment project. This role involves communication with residents, complaint resolution, and feedback collection to ensure satisfaction. The position is temporary with potential for permanence in North Bersted, England.

Qualifications

• Experience in resident liaison or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle complaints and conflicts effectively.

Responsibilities

• Act as the main point of contact for residents, addressing their queries and concerns.
• Handle complaints and ensure satisfactory resolutions.
• Collect and analyze resident feedback for service improvement.
• Assist residents to facilitate their needs and queries.
• Maintain accurate records and create reports based on resident interactions.
• Coordinate access arrangements and inform residents about project updates.

Job description

Future Build Recruitment is currently searching for a Resident Liaison Officer to work for an established contractor on a long term framework in the Bognor and surrounding area. Our client is delivering social housing refurbs across 69 properties.

Brief Duties

Liaison

Act as the main point of contact for residents, answering questions and resolving issues by liaising with other project staff, contractors, and consultants as needed.

Complaint resolution

Address and resolve complaints, disputes, and concerns from residents, and maintain records of all complaints and their resolution.

Feedback collection

Collect, record, and analyse resident feedback through surveys or direct interaction to ensure satisfaction and to identify areas for service improvement.

Resident support

Assist residents with needs and queries, facilitate appointments for further work, and ensure work is completed to their satisfaction.

Reporting

Create and maintain accurate records of resident interactions and prepare reports for management, including attending project meetings.

Coordination

Help coordinate access arrangements for properties and support social value initiatives related to the project.

Communication

Inform residents about project timelines, scope, and potential disruptions through newsletters, meetings, and direct communication.

This is a temporary position working through Future Build Recruitment, with the potential of going permanent.

Please apply within if this is of interest and one of our consultants will be in touch to discuss in more detail.