Remote TAM - Commerce & Partner Success

Hopper Inc.; Cardiff; Hybrid; GBP 86,000 - 136,000; Full time

Job summary

A leading travel platform provider in Cardiff is looking for a Technical Account Manager to serve as a technical liaison for multiple partners. This role requires strong technical skills, excellent communication abilities, and a focus on process improvements. You will coordinate between partners and internal teams to ensure clear and effective support for technical inquiries. Ideal candidates should have experience in hybrid technical-customer roles and good analytical skills. Compensation is competitive with equity packages.

Benefits

Competitive salary

Well-funded startup environment

Work-from-home stipend

Open communication with leadership

Pre-IPO equity packages

Qualifications

• Experience in a hybrid technical-customer role.
• Ability to analyze data and interpret logs.
• Strong judgment in evaluating issue severity.

Responsibilities

• Serve as primary technical point of contact for multiple partners.
• Assess and validate reported issues before escalation.
• Improve intake workflows and triage mechanisms.
• Coordinate with stakeholders across product and engineering teams.

Skills

Technical fluency

Strong communication

Analytical skills

Organizational skills

Problem-solving

SQL proficiency

API debugging

Tools

SQL

Zendesk

Jira Service Desk

Salesforce

Job description

A leading travel platform provider in Cardiff is looking for a Technical Account Manager to serve as a technical liaison for multiple partners. This role requires strong technical skills, excellent communication abilities, and a focus on process improvements. You will coordinate between partners and internal teams to ensure clear and effective support for technical inquiries. Ideal candidates should have experience in hybrid technical-customer roles and good analytical skills. Compensation is competitive with equity packages.