Remote Sales & Customer Service Representative

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services company is looking for a Remote Sales & Customer Service Representative. You will assist clients in both English and Spanish, manage leads, convert sales, and support operational tasks. Ideal candidates must have previous customer service experience and be detail-oriented. Competitive performance-based bonuses are offered.

Benefits

Performance-based bonuses/commissions

Training and career growth opportunities

Supportive, collaborative remote team

Qualifications

• Previous customer service or inside sales experience required.
• Fluent in both English & Spanish (spoken and written).
• Comfortable using lead management software and invoicing systems.
• Strong organizational skills and attention to detail.
• Reliable internet and professional home workspace.

Responsibilities

• Answer inbound calls in Spanish and English, assisting customers.
• Monitor and manage leads through software daily.
• Convert inquiries into sales and maintain client relationships.
• Create and send invoices during downtime.
• Maintain accurate records of orders and customer interactions.
• Collaborate with operations/logistics teams.

Skills

Customer service experience

Bilingual in English & Spanish

Organizational skills

Detail-oriented

Familiarity with lead management software

Tools

QuickBooks

Lead management software

Spreadsheets

Job description

Job Title: Remote Sales & Customer Service Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 2,000 USD/month depending on experience via direct deposit

Schedule: Monday to Saturday, 8:00am to 6:00pm Central Time

Our Client

Our client a rapidly expanding automotive services company specializing in auto glass installation, distribution, and window tinting. Their mission is to deliver high-quality service, competitive pricing, and outstanding customer support to dealerships and individual clients. As they continue to grow, they are seeking a bilingual professional (English & Spanish) who can manage customer calls, convert sales opportunities, and support daily operations through our lead management software.

Job Overview

As a Sales & Customer Support Representative, you will be the first point of contact for our clients. You’ll handle inbound calls in both English and Spanish, assist customers with glass and window tint services, process invoices, and check their lead management system daily to follow up with potential clients. This role combines customer service, sales, and administrative support — and offers strong opportunities to grow with us.

Responsibilities

• Answer inbound calls in Spanish and English, assisting customers with product/service information.
• Monitor and manage leads through our software daily, ensuring timely follow-ups.
• Convert inquiries into sales and maintain strong client relationships.
• Create and send invoices promptly during downtime.
• Maintain accurate records of orders, leads, and customer interactions.
• Collaborate with operations/logistics teams to ensure seamless service delivery.

Qualifications, Skills and Key Competencies

Required:

• Previous customer service or inside sales experience required.
• Bilingual: Fluent in both English & Spanish (spoken and written).
• Comfortable using lead management software, invoicing systems, and spreadsheets.
• Strong organizational skills and attention to detail.
• Reliable internet and professional home workspace.

Preferred:

• Experience in automotive, glass, or window tint industries.
• Familiarity with QuickBooks or similar invoicing tools.

Benefits

• Performance-based bonuses/commissions
• Training and career growth opportunities
• Supportive, collaborative remote team

Application Disclaimer

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED. Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions. Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer YES as we are only able to hire Latin American talent based in Latin America.

Apply Wisely. To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder. All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!