Remote Luxury Travel Concierge - Client Experience

Prestige Travel Agency by Mich; Remote; GBP 80,000 - 100,000; Full time

Job summary

A luxury travel agency is seeking a Luxury Travel Consultant to provide exceptional customer experiences from booking to post-trip follow-up. This remote position requires excellent communication skills, strong customer service background, and a keen interest in travel. Responsibilities include managing client inquiries, assisting with travel bookings, and ensuring documentation accuracy. You'll work in a supportive team culture with opportunities for professional growth and access to travel perks and discounts.

Benefits

Remote work environment

Opportunities for professional growth

Access to travel perks

Ongoing training and development

Qualifications

• Strong customer service background in travel, hospitality, or service-related experience preferred.
• Excellent communication skills required for client interactions.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with luxury and leisure travel bookings.
• Provide accurate information regarding destinations and agency policies.
• Coordinate and confirm booking details.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy.
• Maintain documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

A luxury travel agency is seeking a Luxury Travel Consultant to provide exceptional customer experiences from booking to post-trip follow-up. This remote position requires excellent communication skills, strong customer service background, and a keen interest in travel. Responsibilities include managing client inquiries, assisting with travel bookings, and ensuring documentation accuracy. You'll work in a supportive team culture with opportunities for professional growth and access to travel perks and discounts.