Remote Gaming Community Moderator (English & French)

Arise Virtual Solutions; Stevenage; Remote; GBP 20,000 - 30,000; Full time

Job summary

A virtual customer support platform is seeking a Remote Community Moderator to provide email and chat support for a global gaming client. This role requires proficiency in both English and French, a passion for the gaming industry, and strong problem-solving skills. You'll be responsible for moderating community interactions across various platforms and ensuring positive customer experiences. A flexible work-from-home opportunity awaits for those ready to take charge of their careers.

Qualifications

• Must be self-motivated with excellent communication skills.
• Ability to manage time and respond promptly to customer inquiries.
• Experience navigating multiple systems effectively.

Responsibilities

• Provide email and chat support for gamers.
• Moderate community channels and apply moderation guidelines.
• Engage with players, understanding issues and finding solutions.

Skills

Proficiency in English

Proficiency in French

Knowledge of gaming terminology

Patience and empathy

Problem-solving skills

Tools

Discord

YouTube

Facebook

TikTok

Job description

A virtual customer support platform is seeking a Remote Community Moderator to provide email and chat support for a global gaming client. This role requires proficiency in both English and French, a passion for the gaming industry, and strong problem-solving skills. You'll be responsible for moderating community interactions across various platforms and ensuring positive customer experiences. A flexible work-from-home opportunity awaits for those ready to take charge of their careers.