Remote Customer Experience Specialist

Culligan Consumer Products UK; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading water filtration company in Greater London is seeking a passionate Customer Service Agent to enhance customer experience and foster relationships. This role involves managing customer interactions across various platforms, reporting on key service metrics, and advocating for customers’ needs. The ideal candidate will have experience in customer service leadership, excellent communication skills, and a knack for remote work. Benefits include a pension scheme, remote working, and continuous professional development opportunities.

Benefits

Pension scheme

25 Days Annual leave

Life Assurance

Ongoing training and development opportunities

Culligan Product discounts

Remote working

Friendly team environment

Continuous professional development

24/7 Employee Assistance Programme

Qualifications

• At least a year of experience in a customer service leadership role.
• Excellent communication skills with a friendly and professional approach.
• A proactive individual comfortable working remotely.
• Experience with CRM platforms is a plus.
• Passion for sustainability and enhancing water quality.

Responsibilities

• Respond to all customer interactions ensuring excellent service.
• Monitor and report on key service metrics.
• Act as a customer advocate for unresolved issues.
• Help improve customer service policies and content.
• Build understanding of Culligan’s water products.

Skills

Excellent written and verbal communication

Organisational skills

Proactivity

Customer relationship management

Familiarity with CRM platforms

Tools

Gorgias

Zendesk

Job description

A leading water filtration company in Greater London is seeking a passionate Customer Service Agent to enhance customer experience and foster relationships. This role involves managing customer interactions across various platforms, reporting on key service metrics, and advocating for customers’ needs. The ideal candidate will have experience in customer service leadership, excellent communication skills, and a knack for remote work. Benefits include a pension scheme, remote working, and continuous professional development opportunities.