Remote Client Success Manager: Cybersecurity Partnerships

Digital Waffle; Remote; GBP 40,000 - 60,000; Full time

Job summary

A cybersecurity services provider is seeking a Client Success Manager to enhance client relationships and manage service delivery effectively. This role involves overseeing client deliverables, conducting feedback sessions for service improvements, and collaborating with teams to identify growth opportunities. The ideal candidate will have at least 24 months of experience in a client-focused role and strong communication skills. The position offers benefits such as annual leave, ongoing training, and a home working allowance.

Benefits

28 days annual leave plus bank holidays

Fully funded ongoing training and certifications

Regular team social events

Life cover and sickness cover

Private medical cover

Home working allowance

5% employer pension contribution

Qualifications

• Minimum 24 months in a client-focused role, building lasting partnerships.
• Strong communication and presentation skills required.
• Proficient with CRM systems and reporting tools.

Responsibilities

• Manage and build strong client relationships acting as their advocate.
• Conduct feedback sessions to capture insights and drive improvements.
• Compile and deliver key service metrics and reports.

Skills

Client Relationship Management

Communication skills

CRM systems proficiency

Time management

Job description

A cybersecurity services provider is seeking a Client Success Manager to enhance client relationships and manage service delivery effectively. This role involves overseeing client deliverables, conducting feedback sessions for service improvements, and collaborating with teams to identify growth opportunities. The ideal candidate will have at least 24 months of experience in a client-focused role and strong communication skills. The position offers benefits such as annual leave, ongoing training, and a home working allowance.