Remote Adventure Travel Concierge - Flexible Hours

Xperience Xscape Travels; Remote; GBP 25,000 - 45,000; Full time

Job summary

A travel services company is seeking an Adventure Operations Specialist to support travelers at every stage of their journey. You will respond to client queries, assist with itinerary changes, and ensure trip satisfaction. Ideal candidates should have a customer service background and be organized and detail-oriented. This role offers remote work, flexible hours, and growth opportunities within a mission-driven team that values client experiences.

Benefits

Travel perks, discounted rates, and insider access

Growth opportunities through training and team support

Qualifications

• Experience in customer service, preferably in the travel industry.
• Organized, detail-oriented, and proactive work style.
• Ability to learn new tools and systems.

Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Job description

A travel services company is seeking an Adventure Operations Specialist to support travelers at every stage of their journey. You will respond to client queries, assist with itinerary changes, and ensure trip satisfaction. Ideal candidates should have a customer service background and be organized and detail-oriented. This role offers remote work, flexible hours, and growth opportunities within a mission-driven team that values client experiences.