Registration and Ticketing Supervisor

Creative Scotland; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent cultural organization in Edinburgh is seeking a Registration and Ticketing Supervisor to aid artists with the registration of their shows and ensure accurate ticketing data. The candidate will prepare essential information for programmes and ticket systems while collaborating with the Customer Service team to resolve any related issues. This role offers a pay rate of £14.15 per hour, 35 weekly hours, with flexible working options but no remote work availability.

Qualifications

• Experience in Box Office operations and data management.
• Strong attention to detail in preparing and proofing information.
• Ability to work effectively under tight deadlines.

Responsibilities

• Assist in the registration of shows with the Fringe Society.
• Prepare and proof data for listings and ticketing.
• Ensure communication with customers regarding ticketing issues.

Job description

We are seeking to appoint experienced individuals to the position of Registration and Ticketing Supervisor.

This role sits in the Box Office and Technology team, and exists to assist artists in the registration of their shows with the Fringe Society as well as ensuring that any Box Office related data is correctly set up and updated as required.

The successful candidate will prepare and proof data (listings information, ticketing information, accessibility information and advertising) for the printed Fringe Programme, the ticketing system and edfringe.com, ensuring production and on-sale deadlines are met.

Following the on-sale deadlines, this role will be responsible for ensuring all show, venue and ticketing data is correct and communicated with customers. They will work with the Customer Service and Box Office Supervisors to assist in communication with venues and artists around complaints and issues that arise over the festival period.

Rate of pay and hours of work

The rate of pay for this post is £14.15 per hour.

Normal working hours 35 hours a week, worked from 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break. During the festival period, the rota system will cover our opening hours of 9am to 9pm between Monday and Sunday.

Please also note that you may be required to work over the Easter weekend (3 April – 6 April) and will receive time off in lieu for any public holidays worked during that period.

We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process. We are unable to offer remote working for this position. We can offer varied start and finish times and core hours with flexibility around them.

The deadline is Tuesday 06 January 2026 at 10:00.