Regional Patient Pathway Co-ordinator Support

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading health service provider in Wales is seeking a Patient Pathway Co-ordinator Support for its Regional Cataract Service. The role involves providing essential telephone support for patients, booking appointments accurately, and ensuring professionalism in all communications. The ideal candidate will possess strong communication and clerical skills, with a commitment to delivering high-quality patient services. Welsh language proficiency is desirable, contributing to a diverse and inclusive work environment. Join us to make a significant impact in the healthcare service.

Benefits

Flexible working

Extensive training and development opportunities

Occupational health support

Qualifications

• Understanding of routine work procedures with training.
• Computer literate with standard keyboard skills.
• Previous clerical experience or similar required.

Responsibilities

• Provide essential telephone support for patient services.
• Ensure appointments are booked correctly and in a timely manner.
• Answer calls professionally and maintain high standards.

Skills

Good communication skills

Polite and professional telephone manner

Ability to perform well under pressure

Ability to prioritise workload

Ability to establish good working relationships

Ability to work flexibly

Education

Good General Education

Tools

Word

Excel

Job description

Job Overview

This post is fixed term/secondment until 31st March 2026 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity for a Patient Pathway Co‑ordinator Support to work within the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards.

We are looking for organised, enthusiastic individuals who are self‑motivated and have strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region.

The ability to speak Welsh is desirable for these posts; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To provide an essential telephone support service relating to patient services, involving handling calls for Regional Ophthalmology service for outpatient and inpatient. To provide quality clerical support to the scheduling team and stakeholders. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards. To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained. To provide reception cover for Regional Ophthalmology service.

The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.

Working for our organisation

Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.

Qualifications

Essential criteria

• Good General Education
• Understanding of a range of routine work procedures, which would require a combination of on‑the‑job training and a period of induction
• Computer Literate
• Standard keyboard skills

Desirable criteria

• Proficient in software packages, including Word, Excel

Experience

Essential criteria

• Previous clerical experience or similar

Desirable criteria

• Previous Medical Records experience or knowledge of the hospitals patient administration system (PAS)

Skills

Essential criteria

• Good communication skills
• Polite and professional telephone manner
• Ability to perform well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to work flexibly either as part of a team or using one's own initiative

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential criteria

• Ability to work and problem solve under pressure whilst achieving targets
• Willingness to work under direction but also a self‑starter
• Demonstrate a commitment to achieving high quality standards of work
• Flexible to the needs of the service, energetic and determined
• Accurate/Methodical in all aspects of work