Referrals & Assessment Coordinator

NHS; Luton; Remote; GBP 38,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a motivated Referrals & Assessment Coordinator. This home-based role involves managing the referral process and ensuring a seamless experience for prospective residents. Candidates should have experience in healthcare administration and customer service. The role offers a salary of up to £45,000 based on experience. Join a team committed to delivering high-quality care while making a significant impact.

Qualifications

• Demonstrable experience in a similar role within healthcare.
• Ability to manage complex administrative tasks with accuracy.
• Sales and customer service experience required.

Responsibilities

• Manage customer and referral database for tracking opportunities.
• Produce reports on referral trends and admissions.
• Coordinate assessments and ensure documentation is accurate.

Skills

Organizational skills

Customer service experience

Stakeholder relationship skills

Administrative accuracy

Job description

Main duties of the job

Helping you thrive and be your best with Inspire Neurocare! We have an exciting opportunity for a motivated and organised Referrals & Assessment Coordinator to join our experienced and dedicated teams at Inspire Neurocare.

This role will be primarily home-based but with regular visits to each four of the services and the Support Office in Luton. We welcome applications from candidates who live within a reasonable commuting distances to any of our four homes.

The Referrals & Assessment Coordinator will ensure that every prospective resident, family member and all external stakeholders experience a smooth, positive and professional journey with us from first enquiry through to admission.

You will play a vital part in supporting the referrals process, managing complex administration tasks and working closely with external providers and stakeholders. You will help streamline the customer journey, ensuring that all enquiries are managed with efficiency, care and attention to detail.

Reporting into the Chief Executive Officer, this is a great opportunity to work alongside an exceptional management team to ensure the success of first-class homes within the inspire Neurocare group. You will provide valuable administrative support helping and supporting them to maximise sales and increase occupancy of the homes.

Were looking for someone who can liaise with all stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

About us

Hamberley Neurocare is now Inspire Neurocare.

The same specialist teams and services, delivering high-quality neurological rehabilitation and complex care.

Inspire Neurocare offer life-changing neurorehabilitation and specialist nursing care for adults with complex needs. We believe in empowering individuals to lead meaningful and fulfilling lives.

At Inspire Neurocare we place the people we support at the heart of our service and shape our specialist care and rehabilitation around their unique needs. We place the highest value on our residents and our employees alike.

Every day at Inspire Neurocare presents an opportunity to make an impactful contribution, advance your skills and contribute innovative ideas. Our team is driven, empowered and committed to excellence, believing that through collaboration, any goal can be achieved.

Join us and become part of an organisation where your contributions truly make a difference.

Job responsibilities

How you\'ll make an impact:

At Inspire Neurocare we believe our residents & teams deserve the very best, every day - including you!

Your role in action:

• Manage and maintain the customer and referral database to ensure all opportunities are accurately recorded, tracked and followed up in a timely manner.
• Produce regular reports to provide insights on referral trends, potential admissions and business development opportunities.
• Support the referrals process by managing incoming enquiries, coordinating assessments and ensuring all documentation is completed accurately and on time.
• Support with networking within the local community to raise the profile of the Inspire Neurocare services and generate enquiries
• Work closely with colleagues across all departments to ensure a coordinated approach to customer service, referrals, and admissions, acting as a reliable and organised point of contact.
• Help identify opportunities to streamline the referral process, improve data accuracy, and enhance the overall customer experience

Person Specification

Experience

• We\'re looking for someone just like you to join our team!
• Your skills and strengths:
• Must possess demonstrable experience working in a similar role, within healthcare specifically.
• Proven experience managing complex administrative tasks with accuracy and attention to detail
• Strong organisational skills, with the ability to prioritise multiple tasks and deadlines efficiently
• Must be comfortable handling enquiries from multiple sources including external providers, and multidisciplinary healthcare teams in a professional manner
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience up to £45,000 per annum depending on experience