Receptionist (Maternity Cover)

Brend Hotels; Falmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local hospitality leader in Falmouth is seeking a Hotel Receptionist to manage bookings and provide excellent customer service. Candidates should have a positive attitude and strong communication skills. Paid holidays, competitive pay, and discounts at hotel establishments are among the perks offered. Join a family-run company dedicated to exceeding customer expectations.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Discounts at any Brend Hotels establishment

Qualifications

• Previous experience would be beneficial, but full training will be provided.
• Flexibility to respond to a range of different work situations.
• Ability to work independently or in a team.

Responsibilities

• Record and control hotel bookings accurately.
• Handle incoming and outgoing calls professionally.
• Perform day-to-day office administrative tasks.

Skills

Positive attitude and willingness to learn

Good communication skills

Commitment to delivering high levels of customer service

Job description

Overview

Deadline to apply: 31/10/2025 - Maternity Cover

As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Hotels and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Falmouth.

What will I be doing?

As a Receptionist at The Royal Duchy Hotel, you are responsible for recording and controlling all hotel bookings, and communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day-to-day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as Receptionist at The Royal Duchy Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team
• Although previous experience would be beneficial, it is not essential as full training will be provided
• Unfortunately no live-in accommodation is available

What’s in it for me?

• There’s plenty of perks when it comes to joining the Brend Hotels team which include competitive rates of pay, paid holidays, and a share of staff tips.
• You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates.
• Brend Hotels are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Hotels?

Brend Hotels is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!