Receptionist for Wrythe Green Surgery Carshalton

Sutton Primary Care Networks; Carshalton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Carshalton is seeking a skilled administrative assistant to manage patient interactions and reception duties. The role requires thorough knowledge of practice procedures, handling appointments, and maintaining confidentiality. Ideal candidates will possess strong communication skills and experience with NHS systems. This position offers a great opportunity to contribute to patient care in a supportive environment.

Qualifications

• Thorough knowledge of practice procedures is required.
• Experience with NHS mail and similar systems is needed.
• Excellent communication and patient interaction skills are essential.

Responsibilities

• Receive, assist and direct patients effectively.
• Process patient appointment requests.
• Handle electronic patient records and data entry.

Skills

Patient interaction

Administration

Data entry

Confidentiality

Telephone skills

Tools

NHS mail

Accurx

Computer systems

Job description

Overview

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Responsibilities

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Photocopy and scan documents as requested
• Send referrals using NHS mail
• Action emails to generic email account
• Check personal emails during work time
• Check Docman and complete workflows if applicable
• Main duties of the job Administration: have a thorough knowledge of all practice procedures; work in accordance with written protocols; contact patients via SMS messaging, telephone and letter as necessary
• Send referrals using NHS mail
• Process prescription requests
• Use Accurx and NHS mail and allocate to the appropriate clinicians
• Reception: receiving patients, consulting with members of the practice team, handing completed repeat prescriptions to patients and checking names and addresses; be able to cover all reception positions as necessary
• Handling payments using a card machine for travel and non-NHS work
• Appointments: process appointment requests for today and future appointments from patients by telephone and in person
• Deal with visits/requests
• Computer: registrations of new patients, computer data entry and medical records; process patient changes of address, computer data and medical records; have knowledge of the practice area; process repeat prescription requests in accordance with practice guidelines
• Telephone: working knowledge of the telephone system; know how to report telephone faults to the provider

Confidentiality

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Notes

Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. Since 1 July 2019, all except a handful of GP practices in England have come together in around 1,300 geographical networks covering populations of approximately 30,50,000 patients. This size is consistent with the size of primary care homes, which exist in many places in the country, but much smaller than most GP federations. Around 50 networks, usually in very rural areas, will cover a population of less than 30,000, but most are bigger than 50,000.