Receptionist / Clerical Officer MH & LD

NHS; Carmarthen; On-site; GBP 24,000 - 29,000; Full time

Job summary

A regional health board in Wales is seeking a Band 2 Receptionist/Clerical Officer to join their Child and Adolescent Mental Health Team in Carmarthen. Ideal candidates will have excellent interpersonal and organizational skills, with a strong IT background. This full-time permanent role offers a salary of £24,833 per year. Knowledge of the Welsh language is desirable but not mandatory.

Qualifications

• Essential: Level 2 qualification e.g. NVQ's or equivalent.
• Experience with using IT systems.
• Numeracy and Literacy Skills.

Responsibilities

• Support the Child and Adolescent Mental Health Team in various administrative tasks.
• Maintain confidentiality and work collaboratively within the team.
• Travel between sites as needed for service requirements.

Skills

Excellent interpersonal skills

Strong organisation abilities

Good verbal and written communication skills

Knowledge of IT systems

Education

Level 2 qualification e.g. NVQ's or equivalent

Tools

Microsoft Office

Job description

Job summary

This is an exciting opportunity for a Band 2 Receptionist/Clerical Officer to join the Child and Adolescent Mental Health Team in Carmarthen.

We are looking for an enthusiastic person with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.

Main duties of the job

An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is also very important.

The successful individual will need to be a team player with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems (Microsoft Office packages and databases etc) is essential.

The applicants will be required to have a flexible approach towards the needs of the service and be able to travel between sites in a timely manner in line with the Transformation of Mental Health 7 day working.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details

Date posted: 18 September 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,833 a year per annum (pro rata if part time)

Contract: Permanent

Working pattern: Full-time, Job share

Reference number: 100-AC285-0925

Job locations: Ty Llewelyn, Glangwili General Hospital, Carmarthen, SA31 2AF

Job description and responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. The Health Board is committed to bilingualism and welcomes applications from Welsh speakers.

The ability to communicate in Welsh is desirable. If you do not meet the Welsh language requirements, the Health Board offers learning options and staff support to help you meet these requirements during employment.

Interviews will be held on 08/10/2025.

Person Specification

Qualifications and Knowledge

• Essential: Level 2 qualification e.g. NVQ's or equivalent
• Numeracy and Literacy Skills
• A good knowledge of IT

• Desirable: ECDL or equivalent experience and/or qualifications

Experience

• Essential: Experience with using IT systems

• Desirable: Previous office administration experience

Language Skills

• Desirable: Welsh Speaker (Level 1)

Compliance and sponsorship

Disclosure and Barring Service (DBS): This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS disclosure will be required.

Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship are welcome and will be considered alongside all other applications.

Employer details

Hywel Dda University Health Board

Ty Llewelyn, Glangwili General Hospital, Carmarthen, SA31 2AF

Website: hduhb.nhs.wales