Receptionist/Administrator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health board in North Wales is seeking an experienced Receptionist for their GP Practice in Wrexham. The successful candidate will manage appointments and patient queries, requiring strong communication skills and proficiency in Microsoft Office. Welsh language proficiency is essential. Training may be provided for specific systems. This role also involves working across multiple practices as needed, promoting a dynamic and supportive work environment.

Qualifications

• Good standard of education is essential.
• NVQ Level 2 in Administration or equivalent is required.
• Welsh speaking ability is essential for this position.

Responsibilities

• Booking appointments and managing patient queries.
• Performing a variety of administrative duties.
• Working at other GP practices as needed.

Skills

Microsoft Office proficiency

Excellent communication skills

Ability to work in a fast-paced environment

Public dealing experience

Education

Good standard of education

NVQ Level 2 in Administration

Tools

EMIS

Oracle

Job description

Overview

The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in our Health Board managed GP Practice (Hillcrest Medical Centre, Wrexham).

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. The ability to speak Welsh is essential for this post.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required. Proficient IT skills (including experience of Microsoft Office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting. The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate. The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and “Proud to Lead” competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of education
• NVQ Level 2 in Administration or equivalent qualification/experience

Desirable criteria

• ECDL
• IT qualification or word processing (e.g. RSA 2 or equivalent experience)

Essential Criteria

Experience / Skills / Knowledge

• Experience of using Microsoft Office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face to face
• Ability to work in a fast paced, ever-changing environment
• Ability to input information onto a computer system with speed and accuracy
• Ability to deal with a number of different tasks simultaneously
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Ability to resolve issues ‘on the spot’ using own judgement
• An understanding of confidentiality involved with post
• Knowledge of a range of administrative processes

Desirable criteria

• Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
• Experience of working in a GP surgery or an NHS office environment
• Shorthand skills
• Knowledge of medical terminology

Other Relevant Requirements

Essential criteria

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Flexible approach to the needs of the service including working at other sites when required
• Welsh speaker (level 3)