Receptionist

Malmaison Hotel Liverpool; York; On-site; GBP 25,000; Full time

Job summary

A prominent hotel group in York seeks a Receptionist to provide exceptional guest service. The ideal candidate will have a hospitality-focused personality and dedication to ensuring a memorable experience for guests. This role offers competitive pay and various employee benefits including discounted stays, apprenticeship programs, and opportunities for career progression. Join us in creating unforgettable moments for our guests.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Friendly, passionate, and energetic personality.
• Ability to deal with queries effectively.
• Experience in hospitality is a plus.

Responsibilities

• Be the face of the hotel, ensuring guest satisfaction.
• Manage guest check-ins and check-outs.
• Handle various guest inquiries.

Skills

Natural hospitality charm

Passion for service

High standards

Interpersonal skills

Job description

About the Location

Opened 2007. 44 Bedrooms. 63-seater Bistro & Bar. 3 Private Event Spaces - seating up to 30.

Tucked away in the affluent area of The Mount, a converted Grade II-listed mansion house brimming with classic 19th features. With rich history and Yorkshire hospitality, York is a quaint city. Walk the historic walls, bask in the glory of York Minster - Northern Europe's largest Gothic cathedral, explore Roman, Viking and Medieval heritage at the castle and museums. Wander the boutique shops and tearooms of the Shambles' cobbled streets or enjoy a flutter at the racecourse or picnic on the banks of the River Ouse.

About The Role

Receptionist, Hotel Du Vin

Salary - £12.30 / 40 Hours per week

Type of contract Full Time

Location York

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply

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