Receptionist

Cairn Group Hotel; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hospitality company is seeking a Receptionist to be the first point of contact for guests. Responsibilities include managing reservations, handling guest inquiries, and maintaining smooth operations at the front desk. Ideal candidates should have a bubbly personality, strong service skills, and a professional presentation. Flexible scheduling is required to meet business needs. This position offers numerous benefits, including bonuses and discounts.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Exclusive wellness offers

Savings on retail and entertainment

Development programs

Superstar Awards

Long-Service Awards

Recommend a Friend bonuses

Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Must have a warm and welcoming personality.
• Ability to listen and respond to guest needs.
• Demonstrate teamwork and clear communication.
• Compose self during busy shifts.
• Pride in personal presentation and professionalism.
• Manage time and tasks efficiently.
• Flexibility to work varied shifts.

Responsibilities

• Be the first point of contact for guests.
• Take reservations and answer phone inquiries.
• Prepare invoices and handle end-of-day banking.
• Assist guests with queries and provide local insights.
• Maintain a smooth front desk operation.

Skills

Bubbly personality

Service orientation

Team collaboration

Composure under pressure

Professional presentation

Proactive organization

Flexibility

Job description

Overview

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role

As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave.

From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk.

You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out.

Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.

Qualifications

• A Hospitality Hero – With a bubbly personality, you’re the first impression and lasting memory of a guest’s stay.
• A Service Superstar – You listen, respond, and go above and beyond to help guests feel comfortable and valued.
• A Team Player – You work closely with colleagues to keep shifts smooth and communication clear.
• Cool Under Pressure – You stay composed and capable when things get busy.
• A Polished Professional – You take pride in your personal presentation and professional approach.
• Proactive & Organised – You manage your time well and complete front desk tasks with focus and accuracy.
• Flexible & Reliable – You’re able to work shifts across 5 days from 7, including weekends, to meet business needs.
• A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member.
• A Service Superstar – Your creativity and can-do attitude and anticipation of guests’ needs ensures every experience is best-in-class.
• Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence.
• Polished Professional – You present yourself with confidence and professionalism.
• Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement.
• A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.

About Us

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.