Receptionist

Mount Royal Hotel Edinburgh by The Unlimited Collection; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality brand in Leicester is seeking a charming Receptionist who is passionate about service excellence. The successful candidate will welcome guests, providing exceptional service and ensuring memorable experiences. Strong communication skills and the ability to adapt to guest needs are essential. Opportunities for career growth and valuable training are provided in this dynamic environment.

Benefits

Genuine career opportunities

Valuable on-the-job training

Staff incentives based on performance

Qualifications

• Excellent guest engagement skills.
• An ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• The ability to communicate and organize yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Giving our guests a memorable welcome and lasting impression.
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities.
• Ensuring that the daily task list is completed effectively.
• Working collaboratively with colleagues to deliver captivating experiences.
• Taking initiative in accommodating guests' needs in a resourceful manner.

Skills

Guest engagement skills

Ability to adapt to guests' needs

Good command of English

Organizational skills

Willingness to learn IT systems

Job description

Overview

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

Receptionist Responsibilities

• Giving our guests a memorable welcome and lasting impression.
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities.
• Ensuring that the daily task list is completed effectively.
• Working collaboratively with your colleagues to deliver captivating experiences.
• Taking initiative in accommodating our guests needs in a resourceful manner.

Qualifications

• Excellent guest engagement skills.
• An ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• The ability to communicate and organize yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Benefits

• Genuine career opportunities within our business.
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• Staff incentives when you and the team perform.

About Us

The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: The Grand Hotel Leicester by The Unlimited Collection managed by The Ascott Limited

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