Receptionist

Gold Care Homes; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading care home provider in London is seeking a Receptionist to be the first point of contact for clients and visitors. Responsibilities include answering calls, managing visitors, and providing clerical support. The ideal candidate will possess communication skills and previous experience in a receptionist role. This position offers a starting salary of £12.50 per hour along with several employee benefits.

Benefits

Employee of the Month

Long term service awards

Professional Development

Qualifications

• At least one year’s experience of switchboard/receptionist duties.
• Ability to remain calm, helpful and courteous while providing professional services.
• Organized approach and good attention to detail.

Responsibilities

• Act as the first point of contact by answering the phone and operating a switchboard.
• Deal with queries from the public and customers.
• Provide administrative support including booking transport and setting up meetings.

Skills

Time Management

Communication skills

IT skills

Tools

Excel

Word

Outlook

PowerPoint

Job description

About the Home

Welcome to Murrayfield Care Home in Edmonton, a tranquil care home in a peaceful residential area. Our purpose-built care facility boasts 74 spacious bedrooms, inviting lounges, a convenient shop, beautifully landscaped gardens, and a serene bird-watching area. Whether you’re enjoying activities in our lounges, shopping at our on-site store, or simply relishing the outdoors, you’ll feel right at home.

About the Receptionist Position

As a Receptionist, you’ll be our clients\' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs.

Additionally, you’ll be responsible for performing clerical tasks that support the care home\'s daily operations. From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.

Duties and Responsibilities

• To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
• To deal with queries from the public and customers
• To monitor visitor access and maintain security awareness
• To provide general administrative and clerical support
• Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
• Receive deliveries and arrange for their distribution.
• Typing of documents including letters, minutes, charts, notices etc
• Keeping the reception area tidy and its notice boards up to date.
• Book transport as required.
• Dealing with post and distributing to relevant departments, people.
• Setting up meeting facilities
• Arranging for catering for meetings and daily office use
• Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
• Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
• Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
• Additional administration duties may be requested from different departments

Requirements

• At least one year’s experience of switchboard/receptionist duties.
• The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
• Good Time Management
• Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
• An organized approach and good attention to detail
• Good IT skills including Excel, Word, Outlook and PowerPoint

Benefits

• Salary £12.50 per hour
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend