Reception and Administration Officer

Lancashire Care NHS Foundation Trust; Burnley; On-site; GBP 25,000; Part time

Job summary

A community health service provider in Burnley seeks a motivated front-line receptionist for their Community Roots program. The role involves welcoming visitors, maintaining clerical records, and engaging with the community to promote health and wellbeing opportunities. Candidates should have an administrative qualification and experience working in office settings. Flexible working patterns are encouraged.

Qualifications

• Demonstrable experience in working with communities and mental health care services.
• Experience working in an office environment.
• Experience working with members of the public.

Responsibilities

• Provide front-line reception duties, welcoming all to Community Roots.
• Maintain and update clerical records that support the operational delivery of the service.
• Signpost to support when needed.

Skills

Good organisational skills

Data input and retrieval

Ability to communicate effectively both written & verbal

Education

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Tools

Microsoft Office applications

Databases

Job description

Overview

Job Summary

An exciting opportunity has arisen for a motivated, enthusiastic and empathic people person to join our Community Roots based at the Chai Centre Burnley. You will be customer focused with a passion for engaging with the community and helping people access a wide range of health and wellbeing opportunities. You will provide front-line reception duties, welcoming all to Community Roots, whilst maintaining and updating clerical records that support the operational delivery of the service. Applications are encouraged from individuals with demonstrable experience in working with communities and mental health care services.

Main duties

At Community Roots we offer courses that are co-designed with people with lived experience and professionals by experience to help people find accessible and enjoyable health and wellbeing opportunities. We work alongside a range of community partners to bring the best opportunities in your local area. We aim to help people make connections in their community and we are able to signpost to support when needed. By working with different partners, we hope to bring opportunities that are relevant to our community and people\'s recovery journeys. We offer a modern workspace with a friendly and passionate team that prioritises wellbeing and opportunity to develop.

About Us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision includes inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and wellbeing services in the community with partners in the Lancashire, Cumbria and Sefton area. Flexible working is encouraged to support work/life balance. We consider patterns such as term time, part time, compressed hours, flexi-time and career breaks. Applicants are encouraged to state any flexible working requests on their application and discuss at interview.

Details

Date posted: 22 September 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 a year per annum, pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 351-CS2777-CC

Job locations: Community Roots - Chai Centre, Hurtley St, Burnley, BB10 1BY

Job Description

Job responsibilities: For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification, or visit our website via Lancashire and South Cumbria NHS FT.

Person Specification

Qualifications

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

• Working with databases
• Working with Microsoft Office applications

Experience

• Working in an office environment
• Working with members of the public

Skills

• Good organisational skills
• Data input and retrieval
• Ability to communicate effectively both written & verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check may be required.

Employer details

Employer: Lancashire & South Cumbria NHS Foundation Trust

Address: Community Roots - Chai Centre, Hurtley St, Burnley, BB10 1BY

Employer's website: https://www.lscft.nhs.uk/