Reactive Repairs Planner

We Manage Jobs(WMJobs); Dudley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Dudley is seeking a Reactive Repairs Planner to support the Housing Maintenance Team. The role involves programming and deploying a workforce to manage property repairs while ensuring high customer service standards. The ideal candidate will possess excellent communication skills, a solid understanding of works planning processes, and proficiency in Microsoft Office. This full-time position offers opportunities for professional development and continuous learning.

Qualifications

• Ability to provide excellent customer service.
• Familiarity with works planning process for repairs.
• Proficient in Microsoft computer systems.

Responsibilities

• Program and deploy a responsive workforce for repairs.
• Assist in providing customer focused planning service.
• Ensure property repairs are scheduled and completed.

Skills

Excellent customer service skills

Understanding of works planning for Housing Maintenance

Proficient in Microsoft Office (Outlook, Excel, Word)

Excellent communication skills

Job description

Reactive Repairs Planner

Hours: 37 Hours per week

Fixed Term – 12 Months

Salary: Grade 6

Location: St James Road, Dudley

Directorate/Service area: Housing Maintenance

If you are a professional and committed person keen to support and improve the service delivery of our Housing Maintenance Team repairs services, an exciting opportunity has arisen for an individual to join the Housing Maintenance planning team.

The role involves working closely with managers and operational staff to assist in providing a professional customer focused planning service within the Housing Maintenance Team. You would be responsible for programming and deploying a responsive workforce to ensure property repairs are scheduled and completed within relevant service standards and appointments are made and kept and work is completed right the first time.

Additionally, we promote a culture of continuous professional development within the team and encourage all our team members to take advantage of learning and development opportunities to support their individual development in this position.

The successful candidate will have:

• Excellent customer service skills
• A good understanding of works planning process for a Housing Maintenance Repair Service.
• A good understanding of Microsoft computer systems including Outlook, Excel, Word etc.
• Excellent communication skills

Workplace Attendance: Onsite full time

For any questions or pre‑application enquiries please email [e-mail].

All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council reserves the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Attached Documents

• Reactive Repairs Programmer PS.docx
• Reactive Repairs Programmer JD.docx
• Employee Benefits List.pdf