Quality & Compliance Analyst — Elevate Customer Outcomes

Virgin Money; Newcastle upon Tyne; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

A financial services provider is seeking a Customer Support professional to join their team in Newcastle upon Tyne. In this hybrid role, you will be responsible for ensuring the quality of customer outcomes and conducting compliance testing. Ideal candidates should have strong analytical skills, an eye for detail, and a commitment to excellent customer service. The role offers a competitive salary ranging from £26,400 to £33,000 plus benefits.

Qualifications

• Experience in testing and quality assurance within a financial setting.
• Ability to analyze customer outcomes and provide actionable feedback.
• Strong communication skills and ability to work with stakeholders.

Responsibilities

• Conduct quality testing for the Financial Care Team.
• Ensure compliance with regulatory requirements.
• Analyze trends to drive improvements in customer outcomes.

Skills

Customer service orientation

Analytical skills

Attention to detail

Job description

A financial services provider is seeking a Customer Support professional to join their team in Newcastle upon Tyne. In this hybrid role, you will be responsible for ensuring the quality of customer outcomes and conducting compliance testing. Ideal candidates should have strong analytical skills, an eye for detail, and a commitment to excellent customer service. The role offers a competitive salary ranging from £26,400 to £33,000 plus benefits.