Quality Assurance Officer

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare institution in Nottingham is looking for a Quality Assurance Officer to maintain and develop Quality Management Systems. In this role, you will ensure compliance with regulatory requirements, manage audit actions, and support process improvements. We value diversity and welcome applications from individuals from underrepresented groups. Join our dynamic team at NUH and benefit from continuous personal development opportunities.

Qualifications

• Experience in Quality Management Systems maintenance and development.
• Familiarity with GMP and regulatory requirements.
• Ability to handle quality issues and customer complaints.

Responsibilities

• Maintain day-to-day Quality Management Systems within NUH.
• Ensure action points from internal and external audits are achieved.
• Participate in audit actions from inspections for Stores and Production.

Skills

Quality Management Systems

Regulatory compliance

Customer complaints handling

Audit participation

Job description

Overview

The Quality Assurance Officer assists the Quality Assurance Manager and QA Releasing Officers in providing a Quality Assurance service to a number of internal/external NHS and commercial clients.

Key responsibilities

• Maintain the day-to-day Quality Management Systems (QMS) within NUH QMC and City Hospital, working closely with the QA manager and QA releasing officers.
• Work with the Stores manager, Responsible Person, Production manager and Quality manager to ensure action points from internal and external audits in Stores and Production are achieved within given timeframes.
• Participate in the completion of audit actions from external and internal inspections for Stores and Production.
• Maintain the QMS covering change control management, investigation of quality issues, handling and investigating customer complaints, internal and external audits, deviation management, batch rejections, documentation control (review/approval/issue).
• Take an active role in maintaining computer and paper-based systems and procedures to ensure the QMS meets MHRA regulatory requirements and supports continuous improvement processes.
• Liaise with all levels of staff within QMC and City to ensure the QMS and QA requirements are met.

The post holder is required to participate in the day-to-day management of the Quality Management System and to ensure rigorous compliance with GMP in QMC and City Standard Operating Procedures.

To assist in the maintenance and development of the Quality Management Systems across Pharmacy Quality, Production and Stores, including but not limited to writing, reviewing and updating department procedures and policies and maintaining and developing the department’s change control, deviation, complaints, recall and CAPA systems.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. For further details / informal visits contact: Name: Zeeshan Janjua Job title: Head of Quality (Interim) Email address: [e-mail] Telephone number: 01159709431

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!