Project Support Officer

Bolton at Home; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A community-focused housing organization in Greater London seeks a Project Support Officer to provide project and administrative support to the Asset Management Team. The ideal candidate will have strong customer service experience, exceptional organizational skills, and the ability to manage multiple projects effectively. This role offers hybrid working, generous annual leave, and an array of additional benefits including a healthcare cash plan and learning opportunities.

Benefits

Generous annual leave

Birthday day off

Employee Assistance Programme

Volunteer days

Qualifications

• Experience in a project support or administrative role.
• Demonstrated customer-focused experience managing enquiries.
• Ability to maintain accurate records and support reporting.

Responsibilities

• Provide project support to Asset Management Team.
• Maintain systems relating to investment programmes.
• Facilitate stakeholder engagement meetings.

Skills

Project support experience

Customer service experience

Interpersonal skills

Digital and IT skills

Administrative skills

Tools

Microsoft Teams

Outlook

SharePoint

OneDrive

Job description

Join our team as a Project Support Officer

The Project Support Officer provides comprehensive project, systems, and administrative support to the Asset Management Team, contributing to the delivery of individual projects, longer‑term investment programmes, and wider asset management processes. The role is integral to the effective operation of the team, supporting customer communication and consultation to ensure customers are informed, engaged, and able to provide meaningful input into planned works affecting their homes and neighbourhoods.

Key Responsibilities

• Provide project and administrative support to the Asset Management Team for individual projects, acting as the first point of contact for enquiries.
• Update and maintain systems relating to investment programmes, including information gathering to ensure data is up to date and valid.
• Facilitate stakeholder engagement meetings – properly coordinated meetings with clear agendas and action points to improve decision‑making, accountability, timely task completion, and project advancement.
• Support the planning of planned works by liaising with planning and delivery teams.
• Provide IT and system support to the Asset Management Team including running reports, programme modelling, system testing, and interrogating data.
• Maintain and update the Asset Register, ensuring that correct processes are followed to keep data as accurate as possible.
• Maintain and manage GIS information for the Asset Management Team.
• Administer and support the House Condition inspection and survey process, including EPCs.
• Co‑ordinate and arrange inspections with both internal and external customers.
• Facilitate and attend customer consultation events and projects, including open days and questionnaires.

What you'll need to succeed

• Proven experience in a project support or administrative role, providing effective support to multiple projects or programmes.
• Demonstrated customer‑focused experience in a customer service role, managing enquiries and complaints across multiple communication channels, including telephone, email, and face‑to‑face contact.
• Experience in managing project documentation, maintaining accurate records, and supporting basic reporting, including organising meetings and preparing reports.
• Excellent interpersonal and influencing skills with the ability to build strong, productive and professional relationships with customers, colleagues and stakeholders.
• Strong administrative and organisational skills, with the ability to manage multiple tasks and prioritise effectively.
• Solution and results focused, and innovative and creative in solving problems.
• Strong digital and IT skills, with confidence using platforms such as Microsoft Teams, Outlook, SharePoint, OneDrive and the wider Microsoft suite.
• A commitment to Equality, Diversity and Inclusion, and to creating an environment where people feel valued and respected.

What we offer

• Hybrid working & flexibility, supporting work‑life balance.
• Generous annual leave, starting at 27 days, rising to 32 days after 5 years.
• Birthday day off – take your birthday as paid leave.
• Buy or sell annual leave – flexible options to suit your lifestyle.
• Local bank holiday – an extra day off around New Year.
• Enhanced maternity, paternity & adoption pay.
• Free on‑site parking at key office locations.
• Employee Assistance Programme – emotional wellbeing support for you and your family.
• Cycle to Work & Car Leasing Schemes – save on tax and NI.
• Pension schemes with life insurance cover.
• Healthcare cash plan – claim back costs for dental, optical, physio & more.
• Lifestyle discounts – cashback and savings at major retailers.
• Learning & development opportunities – grow your career.
• Volunteer days – up to 5 paid days to give back.