Project Manager

ISS Facilities Services; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Stoke-on-Trent is seeking an experienced Project Manager responsible for delivering business-critical projects. The ideal candidate will have a proven track record in project management, knowledge of structured methodologies, and excellent communication skills. This role emphasizes stakeholder engagement and quality improvement, offering a dynamic environment for professional growth.

Qualifications

• Proven track record in end-to-end project delivery.
• Knowledge of structured project management methodologies (e.g., Agile, PRINCE2).
• Proficiency with business improvement tools and techniques.

Responsibilities

• Lead all phases of the project lifecycle, ensuring delivery to scope, time, cost, and quality requirements.
• Develop and maintain robust project plans and resource schedules.
• Proactively identify, assess, and mitigate risks and issues.

Skills

Project management

Organisational skills

Analytical skills

Communication skills

Education

Project management certification (e.g., PRINCE2, CAPM)

Job description

Overview

The Project Manager plays a key role in driving the successful delivery of business-critical projects, ensuring they are delivered on time, within budget, and to the required quality standards. Working within the organisation’s established project framework, the Project Manager will oversee the full lifecycle of initiatives – from inception to completion – ensuring alignment with business strategy, operational requirements, and stakeholder expectations.

Responsibilities

• Project Delivery – Lead all phases of the project lifecycle, from initiation to closure, ensuring delivery to scope, time, cost, and quality requirements.
• Planning & Scheduling – Develop and maintain robust project plans, resource schedules, and milestones, coordinating across teams to achieve delivery commitments.
• Risk & Issue Management – Proactively identify, assess, and mitigate risks and issues, maintaining RAID logs and ensuring timely resolution.
• Budget & Reporting – Monitor project costs, track variances, and support accurate forecasting and reporting to stakeholders.
• Stakeholder Engagement – Build and maintain effective communication channels with stakeholders, ensuring progress is transparent and expectations are managed.
• Quality & Continuous Improvement – Ensure deliverables meet agreed standards, contributing to lessons learned and improvement initiatives within the PMO.

Qualifications

Experience & Qualifications

Essential:

• Proven track record in end-to-end project delivery.
• Knowledge of structured project management methodologies (e.g., Agile, PRINCE2).
• Proficiency with business improvement tools and techniques.
• Strong organisational, analytical, and communication skills.

Desirable:

• Project management certification (e.g., PRINCE2 Foundation, CAPM, Lean Six Sigma).
• Experience in the facilities management sector.
• Exposure to programme or transformation environments.

Personal Attributes

• Detail-oriented and delivery-focused.
• Proactive self-starter with excellent organisational skills.
• Confident communicator and collaborative team player.
• Resilient under pressure, with the ability to manage competing priorities.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.