Product Support Engineer - Rail

Rolls-Royce Power Systems; Stoke Gifford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent power solutions provider seeks a Product Support Engineer in Stoke Gifford. This role involves conducting routine maintenance and repairs, ensuring compliance with safety standards, and using IT systems effectively. Candidates should have an engineering background, NVQ Level 2, and proficiency in MS Office. The company values diversity and proactive initiative, offering a permanent contract with opportunities for professional training and development.

Qualifications

• You should have an engineering background.
• Safety awareness is essential.
• Proficiency in MS Office is required.

Responsibilities

• Conduct and support routine maintenance and repairs.
• Perform preventative and corrective maintenance activities.
• Attend meetings with customers to finalize work.

Skills

Outstanding safety awareness

Proficient in MS Office (XLS, Word)

Good initiative

Strong organisation skills

Works well with others

Education

NVQ Level 2 in Engineering or Equivalent

Tools

Go!Care

SAP

MTU Business Portal

Job description

As the Product Support Engineer for Rail and you will report to the Site Team Leader or Site Supervisor.

At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.

The Product Support Engineer will conduct and support routine maintenance and repairs on rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

What you will be doing:

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
• To conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
• Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).
• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• Any other related activities reasonably required e.g. to cover work in another depot.
• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc.

Position Qualifications:

• From an engineering background
• NVQ Level 2 in Engineering or Equivalent
• Outstanding safety awareness
• Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Preferred Requirements:

• Proactive and with good initiative
• Strong Organising skills and a flexible attitude
• Works well with others

Power Systems is the Rolls‑Royce business which provides world‑class power solutions and complete life‑cycle support under our product and solution brand. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi‑year transformation programme aims to turn Rolls‑Royce into a high‑performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Type of Contract:

Permanent

Product Support Engineer • Stoke Gifford