Product Specialist

Tate; Hemel Hempstead; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading force in AI training is seeking a Product Specialist to bridge Sales and Product. This remote role offers a competitive salary (£30,000 - £35,000) and involves delivering demos, resolving technical queries, and championing customer success. Ideal candidates have proven experience in technical pre-sales or customer success, particularly in LMS or fintech environments. Join a fast-growing company committed to innovation and inclusion.

Benefits

Flexibility and autonomy in work

Opportunity for permanent role

Supportive work environment

Qualifications

• Proven experience in technical pre-sales, sales engineering, or customer success.
• Ability to simplify complex technology for non-technical audiences.
• Familiarity with web-based technologies and SaaS platforms.

Responsibilities

• Deliver tailored product demonstrations that win hearts.
• Provide first-line technical support and resolve client issues.
• Collaborate with Sales, Product, and Implementation teams.
• Champion customer success through on-boarding and training.
• Act as a product evangelist driving awareness and adoption.

Skills

Technical pre-sales experience

Strong communication skills

Customer-first mindset

Problem-solving skills

Experience in LMS or Fintech

Job description

Overview

Salary: £30,000 - £35,000 | Remote (UK-based) | 6-Month Contract | Potential to go permanent
Sector: SaaS | AI | Learning & Development | Fintech/LMS

Are you a tech-savvy sales enthusiast with a passion for customer success and learning & development? Do you thrive at the intersection of innovation, service, and growth? If so, this is your opportunity to join a pioneering force in the AI-powered training and coaching space.

My client's is a trailblazer in the AI coaching and training sector, who has consistently led the market with cutting-edge solutions that are transforming how businesses learn, grow, and perform. As they continue to scale in a booming sector, they\'re developing a new breed of Product Specialists who blend technical expertise with commercial drive.

This is a 6-month contract role (with the potential to go permanent) ideal for someone who loves sales, understands SaaS, and has first-line technical support experience ideally within the LMS SaaS or Fintech sectors. You\'ll be the vital link between Sales and Product, delivering compelling demos, resolving technical queries, and ensuring customers unlock the full value of the product.

Responsibilities

• Deliver tailored, high-impact product demonstrations that win hearts and deals.
• Provide first-line technical support, resolving issues and guiding clients with confidence.
• Collaborate cross-functionally with Sales, Product, and Implementation teams.
• Champion customer success through on-boarding, training, and strategic guidance.
• Act as a product evangelist (internally and externally), driving awareness and adoption.
• Gather customer insights to inform product development and continuous improvement.

Qualifications

• Proven experience in technical pre-sales, sales engineering, or customer success.
• Strong communication skills with a proven ability to simplify complex tech for non-technical audiences.
• Familiarity with web-based technologies and SaaS platforms.
• A proactive, customer-first mindset with excellent problem-solving skills.
• Experience in LMS or Fintech environments is essential.
• Passion for learning, development, and delivering exceptional service.
• A passion and desire to grow and develop

Diversity, Equity & Inclusion

My client is deeply committed to creating an inclusive, equitable, and diverse workplace. Their EDI policy ensures every team member feels valued, respected, and empowered to thrive.

Why Join?

• Be part of a fast-growing company at the forefront of AI innovation.
• Work remotely with flexibility and autonomy.
• Make a real impact on customer success and product evolution.
• Grow your career in a supportive, forward-thinking environment.
• Gain valuable experience in a high-growth sector during a dynamic 6-month engagement.

Ready to shape the future of AI-powered learning and development? Apply now and become a key player in a team that\'s redefining how businesses learn and perform.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.