Product Solutions Associate Director, Client Connectivity

HSBC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A global financial services provider in the UK is seeking an experienced Product Solutions Associate Director to join their Client Connectivity team. This role involves bridging sales and product delivery, ensuring clients receive bespoke payment solutions. The ideal candidate should have extensive knowledge in payments and client connectivity, as well as proven client-facing skills and strong leadership abilities. This position is based in London and offers access to a competitive pay and benefits package.

Benefits

Private healthcare

Generous pension scheme

Enhanced maternity and adoption pay

Qualifications

• Strong expertise in leading and developing products across multiple teams.
• Extensive knowledge of payments, receivables, liquidity, and client connectivity.
• Proven experience in digital channels and global payments.

Responsibilities

• Partner with sales to provide complex product solutions to clients.
• Ensure seamless pre-sales and post-sales transition.
• Become a trusted product expert for top-tier clients.

Skills

Product development

Client connectivity solutions

Digital channel experience

Client-facing skills

Leadership and managerial skills

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Product Solutions Associate Director, Client Connectivity within Global Payments Solutions. The base location for this role is London.

The Client Solutions function within Global Client Connectivity Product Team plays a critical role in bridging the gap between sales and product delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex solutions or newly commercialised product capabilities. The Product Solutions role within Client Solutions team will have both business and technical acumen, with a curiosity for new technology, ecommerce and connected banking with exceptional client facing skills.

Responsibilities

• Partner with Sales to provide complex and bespoke product and connectivity solutions to Corporate and Institutional clients, oversee Request for Proposal (RFP) responses; participate in client pitches and workshops, contribute to the development of sales training and collateral and enhance client facing collateral, pitch books, and marketing to enhance external brand.
• Ensure seamless pre-sales and post-sales transition for clients, with oversight of complex implementations to ensure success.
• Become a trusted product expert for top-tier clients, providing thought leadership and technical guidance.
• Partner with Chief Product officers, share client feedback to help develop best-in-class products & solutions for clients, take part in internal Client Connectivity design forums and prioritisation governance to ensure roadmap and solution design meets current and evolving client needs.
• Continuously look for innovative ways to add value to the client and promote HSBC's world class Client Connectivity experience.
• Keep on top of industry trends, emerging technologies (AI, cloud, blockchain), competitor offerings, fintech and partnership opportunities, payment regulations and client needs, and bring forward ideas to product teams.

Qualifications

• Strong expertise leading and developing products and solutions across multiple teams and a cluster of products.
• Extensive payments, receivables, liquidity and client connectivity knowledge and expertise to be able to provide solutions to clients with the most complex needs.
• Proven, progressive Digital Channel and Global Payments experience or equivalent with strong knowledge of client connectivity, local market trends and competitor positions and new technology.
• Excellent and proven client facing skills and ability to structure and handle complex solutions for business problems to meet clients' needs.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Experience of commercialisation and business readiness of new products.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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