Print Production Field Service Engineer

ZipRecruiter; Croydon; Remote; GBP 35,000 - 45,000; Full time

Job summary

A global equipment business is seeking an experienced Field Service Engineer in Croydon. This role involves installing and maintaining toner-based production print equipment, providing on-site technical support, and ensuring customer satisfaction. The ideal candidate has a strong technical background, a valid driving licence, and is willing to travel. Competitive salary and benefits including a company car and significant bonuses are offered.

Benefits

10% bonus

Company car or allowance

Private health insurance

Life assurance

Qualifications

• Experience in digital printing industry or capital equipment business.
• Ability to work independently and manage a flexible schedule.
• Valid driving licence and willingness to travel.

Responsibilities

• Install, maintain, and repair toner-based production print equipment.
• Monitor remote reporting software for maintenance.
• Provide on-site technical support and customer training.

Skills

Technical and electro-mechanical fault-finding skills

Outstanding customer service skills

Problem-solving abilities

Communication skills

Education

HNC in Mechanics or Electrical Engineering

Tools

Xerox Iridesse

Xerox Versant

HP Indigo

Job description

The Role

Field Service Engineer - Production Print - Surrey / Kent Based

Industry competitive salary package including 10% bonus, company car/allowance, private health, life assurance, and more.

Home based with UK coverage

We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join their service team.

The Role

• Install, maintain, and repair a range of equipment, primarily toner-based production print equipment
• Act as a general point of escalation within the department
• Diagnose and troubleshoot technical issues, providing timely and effective solutions
• Monitor remote reporting software, pre-empting breakdowns and arranging maintenance proactively
• Provide on-site technical support and training to customers
• Maintain accurate records of service activities, including job reports and inventory management
• Collaborate with the technical support service agents and other team members to escalate and resolve complex issues
• Stay updated with the latest technological advancements and product updates

The Person

• Proven experience as a Field Service Engineer or similar within the digital printing industry within another capital equipment business, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar
• HNC in Mechanics or Electrical Engineering, or experience based equivalent
• Strong technical and electro-mechanical fault-finding skills
• Excellent problem-solving abilities and attention to detail
• Outstanding customer service skills with the ability to communicate effectively
• Ability to work independently and manage a flexible schedule
• Valid driving licence and willingness to travel.

Salary & Benefits

An industry competitive salary plus package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more, is on offer for this hire.

This role is an urgent hire, please get in touch for immediate consideration.