Pricing & Operations Manager

Samsung Group; Ottershaw; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A multinational technology company seeks a Pricing & Operations Manager - Refurbish. This role involves overseeing operations and pricing strategies across European subsidiaries. Candidates should have operational experience in product management and a track record in driving revenue. The position offers a hybrid work environment with numerous benefits, including a bonus scheme and ample holiday time.

Benefits

Hybrid working – 3 days in office, 2 days at home

Bonus scheme linked to performance

Car allowance

Pension contribution

25 days holiday plus bank holidays

Access to discounts on Samsung products

Qualifications

• Significant experience in managing product category teams.
• Proven impact on revenue and profit.
• Skilled in communication with executive stakeholders.

Responsibilities

• Lead the Refurbish areas: Operations, Pricing, and monitoring.
• Coordinate Refurbish Business launches in European Subsidiaries.
• Analyze key performance indicators for data-driven decisions.

Skills

Operational experience within category/product management

Handling high performing product category team

Ability to work with cross-functional teams

Job description

Overview

The role sits within the ETO Refurbish team which is responsible for designing, coordinating, communicating, implementing and evaluating the strategies and action plans for the European MX business to achieve its regional targets. This is a new team that will initially be supporting 5 subsidiaries in Europe (UK, France, Germany, Italy and Spain) with hopes in the future this will be extended further. This is a 6 months contract for a Pricing & Operations Manager - Refurbish who will lead the 4 Refurbish areas: Operations, Pricing, Residual Value Sensing and Trade In Value monitoring and operationalise the Refurbish Business.

• Understand and manage the Collection / Refurbish / Sales indicators in association with S.COM / CX / Sales Director / VP
• Review and analyse key performance indicators (Total Lead Time and Residual Value) and report to subsidiaries and VP of Commercial Strategy. Recommend actions from data insights to support the development of short-term tactics and long-term strategy in collaboration with Head of Refurbish, and then communicate/roll out to the 5 subsidiaries
• Coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish, including collection, refurbish and sale
• Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers
• Manage conflicting priorities cross-functions from Trade in operations to Refurbish
• Secure sustainable used device collection channels such as S.COM Trade In units and sell them to Resell partners with global logistics and network
• Pricing Management (Residual Value / Trade In Value): coordinate the Refurbish Business launches in 5 European Subsidiaries by deploying the strategy from Suwon from start to finish, including collection, refurbish and sale
• Collaborate closely with Smartphone portfolio/line up team to improve alignment and value proposition to consumers
• Manage conflicting priorities cross-functions from Trade in operations to Refurbish
• Secure sustainable used device collection channel such as S.COM Trade In Units and sell them to Resell partners which have global logistics and network
• Market insight / Refurbish Ecosystem Insight: quantify market sizing through data analysis and subsidiary feedback, and recommend future opportunities for Refurbish Eco Business to Head of Refurbish. Conduct market research and competitor sensing
• Integrated market analytics into strategic decision-making processes
• Refurbish Product Management: manage refurbish technologies genuine parts and facilities for maintaining cost leadership and quality
• High value Sales channel expansion (e.g., Insurance) which guarantees the highest residual values
• Reinvest profit into Samsung residual value improvement and secure a virtuous cycle
• Manage conflicting priorities across key collaborators and functions
• Work towards tight timescales
• Influence key members of the Refurbish Biz Organisation across geographies
• Work cross-culturally with European and International colleagues
• Communicate confidently with Executive level partners
• Innovate with purpose to create impact

Qualifications / Experience

• Operational experience within category/product management (highly preferred)
• Significant experience handling a high performing product category team (highly desired, building towards a high performance team)
• Positively impacting revenue and profit
• Ensuring coherence and alliance across Refurbish Biz Category
• Striving towards total category growth
• Ability to work with cross-functional teams across geographies and communicate with executive stakeholders

Benefits & Working Arrangements

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday – 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency