Presales Solutions Engineer Team Lead

Global-e Online Ltd.; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading e-commerce technology platform in London seeks a Presales Solutions Engineer Team Lead. This role involves managing a team of Solutions Engineers and driving technical engagement with clients. Candidates should have extensive experience in client-facing roles, strong communication skills, and a technical background in systems integration. Join a dynamic team committed to delivering high-quality solutions in the fast-paced e-commerce sector.

Benefits

Collaborative leadership

Dynamic work environment

Flexibility and ownership

Qualifications

• 4+ years in a technical and client-facing role in SaaS.
• Experience building and managing a similar team.
• Ability to convey complex concepts to technical and non-technical audiences.

Responsibilities

• Lead and manage a team of Solutions Engineers.
• Own the presales technical engagement.
• Collaborate with Sales and Product to align goals.

Skills

Technical communication

Solution design

Team management

Systems integration

API implementation

Education

BA/BS/master’s degree in computer science or related field

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We’re looking for a Presales Solutions Engineer Team Lead to join our fast-growing team with a lead-by-example approach to client solutions. In this strategic role, you’ll lead and mentor a high-performing group of Solutions Engineers, partnering closely with Sales, Product, and R&D to drive expansion and adoption of Global-e’s platform in your region.

You will own the presales technical engagement, guiding merchants through solution discovery, integration best practices, and implementation strategy — while shaping and scaling the operational structure of the SE team.

Your Impact

• Lead & Scale: Manage, mentor, and grow a regional team of Solutions Engineers; establish scalable practices and processes.
• Own the Technical Pitch: Act as a technical authority in sales conversations, tailoring Global-e’s capabilities to merchant needs.
• Design & Guide: Advise on best-in-class integration strategies (Shopify, SFCC, bespoke, etc.) to ensure seamless onboarding and long-term merchant success.
• Bridge Strategy & Execution: Collaborate with Sales, Product, and Customer Success to align merchant goals with Global-e’s platform evolution.
• Be the Voice of the Field: Capture merchant feedback, flag recurring challenges, and influence product roadmap priorities.
• Stay Ahead of the Curve: Maintain deep expertise in Global-e’s platform and product roadmap, while staying informed on the latest eCommerce trends and cross-border innovations.
• Drive Operational Excellence: Refine and improve the SE team’s workflows, pipeline coverage, and capacity planning
• Demonstrate Technical Excellence: Confidently showcase technical integrations and prototypes in real-world merchant environments, helping partners visualize the full potential of Global-e’s capabilities.

Requirements

Qualifications:

• 4 + years of experience in a similar technical and client facing role, including solution design, integration and coordinating directly with clients in a SaaS environment
• Experience building and managing a Solutions or similar team
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• BA/BS/master’s degree in computer science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services), technical architecture
• Experience in collaborating closely with remote teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce environment is a strong advantage

Why Join Us:

• Be part of a high-visibility team at the intersection of sales, strategy, and technology.
• Work with a collaborative, supportive leadership team that’s actively investing in team growth.
• Enjoy a dynamic, fast-paced environment with real ownership and flexibility.