Pre-Op Assessment Administration Assistant

London North West Healthcare NHS Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS trust in the UK is seeking a proactive healthcare support worker to assist with pre-operative processes and patient queries. The successful candidate will support nurses in maintaining digital records and handling patient communications. Essential skills include computer literacy, effective communication, and a professional attitude. This role offers a chance to work within a busy healthcare environment making a real impact on patient care.

Qualifications

• Must have good organizational skills and effective communication.
• Required to maintain patient confidentiality at all times.
• Ability to support patients with appointment queries.

Responsibilities

• Support nurses and theatre schedulers with pre-operative assessment.
• Ensure digital systems are kept up to date after clinics.
• Answer patient appointment queries and provide reception cover.

Skills

Computer literacy

Customer service skills

Strong organisational skills

Communication skills

Interpersonal skills

Effective verbal communication

Effective written communication

Polite and courteous manner

Professional attitude

Job description

Responsibilities and Duties

The post holder is responsible for supporting the Pre‑assessment nurses and theatre schedulers with the electronic pre-operative assessment tool across the Trust. The post holder will receive training and access to the electronic pre-operative assessment tool and will be expected to ensure the system is kept up to date following clinics; scan and upload information to and from the system; and ensure all details are accurate and accessible across all relevant digital platforms. The role will also involve responding to patient appointment queries and sending postal information to patients as directed by the nurse reviewers. Use of the Trust’s digital systems within the pre‑assessment team, including PAS, Cerner, ICE, MyPreOp and any other relevant clinical systems. Supporting patients with appointment queries. Scanning ECGs, patient summary sheets, observation sheets and other patient documentation into the appropriate clinical systems. Sending postal information to patients when instructed by the Nurse Practitioner. Providing reception cover when required, including greeting patients, managing queries and supporting clinic flow. Scheduling urgent patients and assisting with appointment adjustments to support team members as needed. Always working as part of a team, providing cover for other team members and taking on additional duties as required. Prioritising workloads based on clinic dates as set by your Team Leader. Recording information accurately and appropriately. Recognising and following relevant policies and being aware of national guidelines, including Data Protection and Freedom of Information, during your working day. Answering telephone enquiries promptly and professionally, communicating relevant information as required. Ensuring patient confidentiality is always maintained, including ensuring that patient records entrusted to the post holder are never left unattended.

Other duties include general filing, answering telephone calls, covering reception and logging information as required, and carrying out any other appropriate tasks when needed. Computer literacy, customer service skills, and strong organisational and communication skills are essential for this role. The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, a polite and courteous manner, and a professional attitude.

Qualifications

• Computer literacy
• Customer service skills
• Strong organisational and communication skills
• Good interpersonal skills
• Effective verbal and written communication skills
• Polite and courteous manner
• Professional attitude

About London North West University Healthcare NHS Trust (LNWH)

LNWH cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.