Practice Manager

Hughenden Valley Surgeries; High Wycombe; On-site; GBP 40,000 - 55,000; Full time

Job summary

A community-focused healthcare practice in High Wycombe is seeking a dynamic Practice Manager to oversee operations across two sites. The successful candidate will lead the practice team, manage finances, and ensure compliance with NHS standards. This role requires strong leadership and problem-solving skills, as well as experience in primary care management. A competitive salary and benefits including NHS pension membership are offered.

Benefits

NHS pension scheme

Flexible working may be considered

Qualifications

• Proven management experience in a healthcare or similar setting.
• Experience leading and developing teams.
• Knowledge of CQC, NHS structures and contracts.

Responsibilities

• Ensure smooth day-to-day running of the practice across two sites.
• Lead and motivate the practice team.
• Prepare and monitor budgets and financial reports.

Skills

Leadership skills

Problem-solving abilities

Organisational skills

Interpersonal skills

Knowledge of NHS contracts

Education

Management or leadership qualification

A finance or HR qualification

Tools

IT systems

Job description

We are a busy, patient-focused GP practice operating across two sites, seeking a dynamic and motivated Practice Manager to lead our team. This is an exciting opportunity to play a key role in shaping the future of our practice. The successful candidate will be responsible for ensuring the smooth day-to-day running of the practice, leading and developing staff, managing finances, ensuring compliance, and driving service improvements. We are looking for someone with proven practice management experience, strong leadership and problem-solving skills, and a forward-thinking approach to modern primary care. Dispensing practice experience is desirable, and knowledge of NHS contracts, CQC requirements, and new technologies (including AI tools to support efficiency and patient access) will be an advantage.

Main duties of the job

The Practice Manager will provide strategic and operational leadership to ensure the practice delivers safe, effective, and high-quality patient care. Duties will include leading and motivating the practice team, overseeing HR and staff development, managing budgets and financial systems, ensuring compliance with CQC and NHS contractual obligations, developing policies and procedures, and implementing new systems to improve patient access and workflow. The role also involves working closely with GP partners and other stakeholders to develop services, manage premises and resources across both sites, and ensure the practice is well placed to meet the challenges of modern general practice.

About us

We are a progressive GP practice committed to providing high-quality, patient-centred care to our community. Operating across two sites, we serve a diverse patient population and pride ourselves on being approachable, responsive, and innovative. Our team includes GPs, nurses, pharmacists, HCAs, and administrative staff who work collaboratively in a supportive environment. We encourage professional development and invest in staff training. We are forward-thinking in our approach, embracing innovation and new technologies to improve efficiency and enhance patient care. Joining us means becoming part of a friendly, dedicated, and ambitious practice team where your leadership will make a real difference to both staff and patients.

Job responsibilities

The Practice Manager is responsible for the overall smooth safe and efficient running of the practice across two sites. The role requires strong leadership financial and business management skills with a commitment to delivering high quality patient centred care. The post holder will ensure the practice remains compliant with CQC and NHS requirements manages resources effectively and supports the team to deliver excellent services to patients.

Key Responsibilities

Leadership and Staff Management

The post holder will provide leadership and line management to the practice team. They will recruit, induct and appraise staff and ensure appropriate training and development is provided. They will promote teamwork, motivation and a positive working culture. The post holder will manage HR issues including grievances, disciplinaries sickness, absence and performance.

Practice Operations

The Practice Manager will ensure smooth day to day running of both practice sites. They will manage patient services ensuring accessibility safety and quality. They will maintain effective appointment systems rotas and workflows. They will oversee IT systems digital tools and telephony and will support the integration of innovations such as AI to improve efficiency and access.

Finance and Business Management

The Practice Manager will prepare and monitor budgets financial reports and forecasts. They will manage payroll pensions and staff expenses. They will maximise income streams through QOF, LES, DES, PCN and private income. They will monitor and control expenditure to ensure financial sustainability.

Compliance and Governance

The Practice Manager will ensure the practice complies with CQC, Health and Safety, GDPR, safeguarding and infection control standards. They will maintain up to date policies and procedures. They will oversee complaints and incidents ensuring appropriate reporting and learning. They will ensure compliance with NHS contracts and legal obligations.

Strategic Development and Service Improvement

The Practice Manager will work with GP partners to develop the practice strategy. They will lead projects to improve efficiency patient access and care pathways. They will engage with PCNs, ICB and other stakeholders. They will monitor and respond to changes in NHS policy and local healthcare demands.

Person Specification Summary

Previous management experience preferably in primary care or healthcare

Strong leadership HR and team building skills

Excellent organisational and problem solving abilities

Knowledge of CQC requirements, NHS contracts and primary care structures

Financial management and budgeting skills

IT literacy with openness to adopting new technologies

Full UK driving licence and access to a car

Experience in a dispensing practice

Formal management or leadership qualification

Experience in project management and service development

Working Pattern and Conditions

This is a full time post of 37.5 hours per week although flexible working may be considered. The role is based across two practice sites and will require travel between them. A competitive salary is offered depending on experience. The post includes membership of the NHS pension scheme.

Person Specification

Knowledge and skills

• Excellent organisational and problem solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of NHS structures contracts and CQC requirements
• Full UK driving licence and access to a car
• Interest in using new technologies such as AI to improve patient services and workflows

Qualifications

• The candidate must have a good standard of general education such as A levels or equivalent
• The candidate must show evidence of continuing professional development
• A management or leadership qualification
• A finance or HR qualification

Experience

• Proven management experience in a healthcare or similar setting
• Experience of leading and developing teams
• Experience of HR management including recruitment and appraisals
• Experience of financial management including budgets and payroll
• Experience of using IT systems to improve efficiency
• Previous experience in primary care or a GP practice
• Experience of working in a dispensing practice
• Experience of project management and service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.