Practice Manager

Copsewood Medical Centre; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medical practice in Coventry seeks a dynamic Practice Manager for a job share arrangement with the Performance Manager. This role involves overseeing HR, finance, and operational management while ensuring regulatory compliance. Ideal candidates have a background in healthcare management and experience leading teams. Contribute to a patient-focused environment and play a central role in maintaining high standards of care. Enjoy a supportive work culture and opportunities for professional growth.

Qualifications

• Experience in practice, healthcare, or office management.
• Knowledge of CQC compliance and information governance.
• Experience in payroll administration and basic financial management.

Responsibilities

• Manage operational, HR, and administrative functions.
• Ensure regulatory compliance and smooth day-to-day operations.
• Lead recruitment, onboarding, and staff induction.

Skills

Human Resources management

Organizational skills

Knowledge of regulatory requirements

Financial management

Leadership

Education

A-level or equivalent

Degree in management, healthcare or business

Job description

We are looking for a dynamic and organized Practice Manager to join our team in a job share arrangement with our existing Performance Manager. This is a fantastic opportunity for someone who thrives in a supportive, fast-paced environment and wants to make a real impact on the smooth running of a busy practice.

Why Work With Us: You’ll be at the heart of our practice, helping shape how we deliver care while leading key operational areas. We value innovation, collaboration, and dedication, and you’ll be supported every step of the way to grow professionally and make a difference.

Overview

This role is ideal for someone organized, proactive, and passionate about healthcare management. If you enjoy leading a team, driving standards, and making systems work seamlessly, you’ll love working with us!

Main duties of the job

Human Resources (HR):

• Recruitment, onboarding, and induction of new staff.
• Managing staff records, contracts, appraisals, and training.
• Support staff development, engagement, and wellbeing.

CQC Compliance & Quality Assurance:

• Ensure the practice meets regulatory requirements and is inspection-ready.
• Implement and monitor policies and procedures to maintain high standards of care.
• Monitor key performance indicators and quality outcomes.

Information Governance & Data Protection:

• Ensure compliance with GDPR and other data protection regulations.
• Maintain confidentiality and oversee records management.

Finance & Payroll:

• Process payroll and manage staff expenses.
• Support budget planning, monitoring, and financial reporting.

Operational Management:

• Oversee daily operations to ensure efficiency and smooth workflows.
• Collaborate with clinical and administrative teams to improve systems and processes.
• Lead initiatives to enhance patient experience and service delivery.
• Act as a key point of contact for staff, patients, and external partners.
• Work closely with the Performance Manager to share leadership responsibilities.
• Promote a positive, collaborative working environment.

About us

About Us

Copsewood Medical Centre CV2 5NB is located off Binley Road and is part of the Sowe Valley Primary Network group. We are a small friendly Practice with approximately 5500 patients, and we are also a training practice for GP Registrars. There are 3 Doctors working at the Practice, 4 GP Registrars, 2 Practice Nurses, GPA, Paramedic, Clinical Pharmacist and a Physio as well as the Admin Team.

Job responsibilities

Job Title: Practice Manager (Job Share with Performance Manager) Location: 95 Momus Boulevard Hours: 25 hours per week (job share) Reports To: Senior Partners

About the Role: We are seeking a proactive and organized Practice Manager to join our team in a job-share arrangement with our existing Performance Manager. This is a fantastic opportunity to play a central role in running a busy, patient-focused practice. You will manage operational, HR, and administrative functions, ensuring regulatory compliance and smooth day-to-day operations.

Key Responsibilities

Human Resources (HR):

• Lead recruitment, onboarding, and staff induction.
• Manage staff records, contracts, appraisals, and training.
• Support staff development, engagement, and wellbeing.

CQC Compliance & Quality Assurance:

• Ensure the practice meets all regulatory requirements and is inspection-ready.
• Implement and monitor policies and procedures to maintain high standards of care.
• Monitor key performance indicators and quality outcomes.

Information Governance & Data Protection:

• Ensure compliance with GDPR and other data protection regulations.
• Maintain confidentiality and oversee records management.

Finance & Payroll:

• Process payroll and manage staff expenses.
• Support budget planning, monitoring, and financial reporting.

Operational Management:

• Oversee daily operations to ensure efficiency and smooth workflows.
• Collaborate with clinical and administrative teams to improve systems and processes.
• Lead initiatives to enhance patient experience and service delivery.
• Act as a key point of contact for staff, patients, and external partners.
• Work closely with the Performance Manager to share leadership responsibilities.
• Promote a positive, collaborative working environment.

Person Specification

Qualifications

• Educated to A-level or equivalent; degree or professional management qualification desirable.
• Relevant HR, business, or healthcare management qualifications are an advantage.
• Degree-level qualification in management, healthcare, business, or a related field.
• AMSPAR Practice Management Qualification (highly desirable).

Experience

• Proven experience in practice, healthcare, or office management.
• Experience in HR processes, including recruitment, appraisals, and staff development.
• Experience in payroll administration and basic financial management.
• Knowledge of regulatory requirements, including CQC compliance and information governance.
• Experience of leading and managing teams effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.