Pensions Administration Support Officer | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large NHS Trust in Manchester seeks a motivated Payroll Support Officer to efficiently manage payroll processes. Responsibilities include organizing workloads, updating the Payroll System, and providing training to stakeholders. Candidates should demonstrate excellent customer service skills and the ability to troubleshoot issues effectively. The role demands adaptability and strong communication abilities. Join a supportive team and contribute to enhancing payroll services while upholding the Trust's values.

Qualifications

• Enthusiastic and adaptable with strong organisational skills.
• Ability to manage a busy workload independently.
• Strong customer service experience.

Responsibilities

• Organise and prioritise workloads effectively.
• Update Payroll System (ESR) accurately.
• Provide guidance and training to stakeholders.
• Troubleshoot issues and enhance service delivery.
• Communicate effectively, both verbally and in writing.

Skills

Organisational skills

Customer service skills

Effective communication

Problem-solving

Job description

Job Overview

High-quality, accurate payroll and pension services are essential to our success as an employer and our standing as an NHS Trust. We are looking for an enthusiastic, adaptable and organised Payroll Support Officer to join our professional team at Manchester University NHS Foundation Trust.

Key Responsibilities

• Organise and prioritise your own workload.


• Update the Payroll System (ESR) through the accurate and timely interpretation of documentation received.


• Deal with a range of stakeholders to provide guidance and training.


• Continuously develop your own knowledge and skills to enhance performance.


• Troubleshoot issues and find ways to improve the service with strong customer‑service skills and experience dealing with difficult situations.


• Communicate effectively both in person and in writing with good planning and organisational skills.


• Remain calm under pressure and work unsupervised.

This is a demanding and busy role. The successful candidate must demonstrate the Trust Values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.

About Manchester University NHS Foundation Trust

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & drive research, and innovation through the introduction of Hive, our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic research centre & education provider, providing you with robust infrastructure to encourage high‑quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protect your health and wellbeing and shape the future of our organisation together.

To find out more about the key responsibilities and specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the \"Supporting Documents\" heading. We also provide a Candidate Essentials Guide that outlines the Trust, our benefits and how “we care for you as you care for others”. This document contains critical information you’ll need before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We are an inclusive employer and support you. If you have any special requirements to help with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

This advert closes on Monday 22 Dec 2025.