Payroll Controller - NHS

Civica; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading GovTech company in Birmingham is seeking an NHS Payroll Controller to deliver end-to-end payroll services to NHS Trusts. In this role, you will process payroll, manage client queries, and ensure compliance with legislative requirements. Ideal candidates will be confident in payroll processes and committed to excellent customer service. You will work closely with a supportive team while maintaining high-quality standards and contributing to the company's reputation.

Qualifications

• Confidence in payroll processes and attention to detail.
• Ability to manage queries professionally and accurately.
• Willingness to build knowledge of NHS payroll specifics.

Responsibilities

• Process and validate payroll input accurately.
• Generate client reports and ensure timely payments.
• Communicate with third parties for compliance and resolutions.

Skills

Payroll processing skills

Problem-solving skills

Customer service

Job description

Overview

We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.

Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we\'re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.

Why you’ll love this opportunity as an NHS Payroll Controller at Civica

As an NHS Payroll Controller, you’ll play a key role in delivering end-to-end, fully managed payroll services to NHS Trusts using the national ESR (Electronic Staff Record) system. Reporting to the NHS Team Manager, you’ll take ownership of payroll processing from data input and checking through to BACS submissions, monthly reporting, and year-end activities.

You’ll act as the first point of contact for Trust employees and internal Trust staff, managing day-to-day payroll issues and ensuring queries are resolved professionally, accurately, and in line with agreed service levels. Supported by NHS Payroll Administrators, you’ll help maintain a high-quality, compliant service while keeping up to date with NHS-specific changes and legislative updates.

This role is ideal for someone who is confident with payroll processes, enjoys problem-solving, and is committed to delivering excellent customer service. You’ll be part of a supportive team, with opportunities to build specialist NHS payroll knowledge and contribute to Civica’s reputation for delivering trusted payroll services.

Key Responsibilities

• Keying, checking, and processing payroll input
• Producing and validating monthly client reports and submitting BACS payments upon authorisation
• Generating scheduled payroll reports and payslips
• Ensuring all payments are processed accurately and on time according to agreed schedules
• Managing client queries in a friendly and professional manner, ensuring clear resolutions
• Maintaining communication with third parties such as HMRC, NHS Pensions, and Courts
• Processing accurate and timely year-end returns
• Ensuring full compliance with legislative and NHS-specific requirements
• Keeping skills updated based on changes communicated by the NHS Specialist Team and ESR notices
• Organising monthly conference calls with clients to review performance and discuss issues
• Ensuring compliance with GDPR and the Data Protection Act
• Supporting your Team Manager with any additional duties required