Payments Relationship Executive

DAZN; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading sports streaming service is seeking a Payments Relationship Manager in London. You will manage relationships with payment service providers and banks, monitor Merchant Approval Rates, and lead commercial negotiations. Candidates should have at least 3 years of experience in payments or iGaming, strong negotiation skills, and excellent attention to detail. This role offers competitive benefits and the opportunity to work in a dynamic environment.

Benefits

25 days’ annual leave

Private medical insurance

Life assurance

Pension contributions up to 5%

Flexible working opportunity

Qualifications

• Minimum of 3 years’ experience in a relevant iGaming or payments-related role.
• Strong focus on quality and ambition to deliver quality responses to internal and external stakeholders.

Responsibilities

• Serve as a point of contact for payment service providers, banks, and payment vendors.
• Manage and monitor Merchant Approval Rates across the business.
• Lead commercial negotiations with PSPs to improve fees and settlement times.
• Review contracts and pricing agreements in collaboration with legal.

Skills

Experience in iGaming or payments-related role

Commercial negotiation and contract management

Attention to detail

Strong written and oral communication skills

Ability to meet deadlines

Strong technical capability

Job description

Overview

Department: 15-995 - Operations - Payments

Employment Type: Full Time

Location: UK - London

Reporting To: mike sharkey

Description

Why Join DAZN?

DAZN is reshaping the future of live sports entertainment. With a presence in over 200 markets, we deliver premium sports content to fans across the globe via our industry-leading OTT platform. DAZN Bet aims to redefine the casual sports betting experience through a fun, social, and fully integrated platform that complements live sports streaming, while maintaining the highest standards of responsible gaming and user protection.

The Role

As a Payments Relationship Manager, you will be a pivotal role in managing the company’s portfolio of payment suppliers. You will act as the first point of contact for payment service providers, banks and payment vendors. You’ll liaise between internal and external stakeholders to define and manage payment strategy and workflows, monitor Merchant Approval Rates across the business and lead commercial negotiations with PSPs to improve fees, settlement times, and payment terms.

You’ll manage and maintain provider accounts on a day-to-day basis, provide regular reports and insights to internal stakeholders to drive decisions, and assist in developing proposals for introducing new payment providers.

What You'll Be Doing:

• Serve as a point of contact for PSPs, banks and payment vendors
• Work with integrated vendors to define and manage risk strategy with regards to transaction flow
• Develop relationships with PSPs to define and build on existing processes and integrations
• Responsible for ongoing monitoring Merchant Approval Rates across the business including PSP performance (approval rates, errors, latency) and escalate issues as needed
• Participate in commercial negotiations with PSPs to improve fees, settlement times, and payment terms
• Review contracts, SLAs, and pricing agreements in collaboration with legal
• Own the payments stream in new market launches, ensuring local licensing payment requirements are met before go-live
• Ensure KYC/CDD documentation for all payment partners is up to date
• Developing proposals for introducing new payment providers
• Work closely with internal Compliance, Legal and AML teams
• Track changes in regulatory environments and adapt payment partner configurations accordingly

What You'll Bring:

• Minimum of 3 years’ experience in a relevant iGaming or payments-related role
• Experience of commercial negotiation and contract management
• Excellent attention to detail and organizational skills
• Ability to meet deadlines
• Strong written and oral communication skills
• Strong focus on quality and ambition to deliver quality responses to internal and external stakeholders
• Teamwork and willingness to adapt to DAZN processes
• Strong technical capability and ability to adapt to new systems and processes

Benefits

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.