Patient Services Assistant

NHS; Ashington; On-site; GBP 24,000 - 26,000; Full time

Job summary

A regional healthcare provider in Ashington is looking for a Patient Services Assistant to support patient care. You will greet patients, manage appointments, and assist in various administrative tasks. No prior experience is necessary, as full training will be provided. Ideal candidates should possess good communication skills and a caring attitude. This role offers a chance to make a positive impact on patients' lives while working in a collaborative environment.

Qualifications

• No specific experience needed, full training provided.
• Enjoy helping people and stay calm under pressure.
• Ability to work in a confidential environment.

Responsibilities

• Greeting patients and assisting with inquiries.
• Answering phone calls and booking appointments.
• Filling in forms for patients.

Skills

Good listening and communication skills

Positive attitude and team spirit

Basic computer skills

Education

Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language

Tools

Microsoft Office (Word and Excel)

Job description

Go back NHS North Of England Commissioning Support Unit

Patient Services Assistant

The closing date is 20 October 2025

37.5 hrs per week compressed over 4 days Monday to Friday

We are looking for a kind, approachable and motivated person to join our team. This role is all about helping people, whether it's welcoming them at reception, answering their questions on the phone, or making sure they get the right care they need.

No experience? That's absolutely fine!

We provide full training, so you don't need to have worked in a healthcare setting or reception before. What really matters is that you enjoy helping people, can stay calm under pressure and are happy to learn new skills.

A caring patient focused approach

Good listening and communication skills

A positive attitude and team spirit

Basic computer skills (we'll support you with the rest)

Closing Date: 20 October 2025

Interview Date: 4 November 2025

Seaton Park Medical Group is an Equal Opportunities Employer

Main duties of the job

What you'll be doing:

Greeting patients at reception with a friendly smile and helping them with their enquiries.

Answering phone calls and making patients feel listened to and supported.

Booking and managing appointments.

Filling in forms on behalf of patients.

Taking details of patient's symptoms and passing them to the right clinician.

Working closely with a supportive and caring team.

Work across two sites, one in Ashington and one in Newbiggin.

About us

Why you'll love working with us:

A warm supportive team who will help you settle in.

Full training and guidance.

The chance to make a real difference to patients every day.

Opportunities to grow and develop your skills.

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.

Job responsibilities

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.

Provision of support services to Clinicians and appropriate administrative services for Patient Administration.

Please see the attached Job Description in Supporting Documents for more informaiton.

Person Specification

Qualifications

• Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.

Experience

• Working in a customer service environment.
• Trained in the use of Microsoft Office entry level basics plus Word and Excel.
• Knowledge of the Primary Care environment.
• Awareness of Data Protection Act.
• Working in a GP Practice.
• GP Clinical systems.
• Working in a confidential environment.
• Medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NHS North Of England Commissioning Support Unit

£24,735 to £25,126 a yearper anunum, pro rata