Patient Pathway Co-Ordinator

Manchester University NHS Foundation Trust; Trafford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A large healthcare provider in the United Kingdom is seeking an Administrative Coordinator to manage the patient care pathway from referral to discharge. You will collaborate with various healthcare professionals and support clinic operations to ensure compliance with standards. Strong organizational and communication skills are essential. This role offers a supportive work environment focused on patient satisfaction and team collaboration.

Qualifications

• Experience in an administrative role within a healthcare setting is preferred.
• Strong organizational and communication skills are essential.
• Ability to work collaboratively in a multi-disciplinary team.

Responsibilities

• Act as point of contact for administrative issues related to patient care pathways.
• Ensure compliance with procedures for managing clinic appointments and cancellations.
• Support teams in monitoring clinic utilization and compliance.

Job description

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The post holder may be required to work across services within the directorate and across WTWA sites, to ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor the Health Roster to ensure the clinics are cancelled/moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.

Support monitoring of clinic utilisation compliance with the Service Manager.

Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.

Supports the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCAs to ensure all necessary and appropriate clinical information is available for discussion at set meetings.

Work closely with medical, nursing, advanced healthcare professionals and the Operational Management team.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.