Patient Experience & Care Advisor

OPTICAL EXPRESS; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Royal Leamington Spa is seeking a Patient Advisor to deliver exceptional patient care. This full-time role involves building relationships with patients, assisting in consultations, and managing records. Ideal candidates will have a passion for customer service, strong organizational and communication skills, and experience with sales targets. Benefits include a modern working environment, generous annual leave, and ongoing training opportunities.

Benefits

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills.
• Ability to communicate clearly with diverse audiences.
• Experience working towards sales targets.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations.
• Scan patients' eyes for health checks.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organizational skills

Communication

Sales targets

Job description

A healthcare provider in Royal Leamington Spa is seeking a Patient Advisor to deliver exceptional patient care. This full-time role involves building relationships with patients, assisting in consultations, and managing records. Ideal candidates will have a passion for customer service, strong organizational and communication skills, and experience with sales targets. Benefits include a modern working environment, generous annual leave, and ongoing training opportunities.