Pathology IT Systems Support Officer | The Royal Wolverhampton NHS Trust

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major NHS trust in the West Midlands is seeking a Pathology IT Systems Support Officer to provide essential technical and desktop support for pathology IT systems. You will manage user accounts, troubleshoot complex IT issues, and assist with system upgrades. The ideal candidate will have experience in IT systems support and knowledge of laboratory systems. This role offers a supportive work environment and flexible working arrangements.

Qualifications

• Experience in IT systems support.
• Strong troubleshooting skills.
• Knowledge of laboratory IT systems is an advantage.

Responsibilities

• Provide first-line helpdesk support for pathology IT systems.
• Assist with system upgrades and data integrity checks.
• Manage and support user accounts on the pathology systems.

Skills

First-line helpdesk support

Troubleshooting IT issues

System monitoring

User account management

Tools

Clinisys WinPath Enterprise

ICE Order Comms

Path Manager

SampleNet

Job description

Overview

The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.

Responsibilities

• First-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues.
• Assist with system upgrades, data integrity checks, and reporting; liaise with internal teams and external suppliers to ensure seamless service delivery.
• Lead desktop and technical support within Pathology IT.
• Provide systems support for the Pathology laboratory system, investigate IT system malfunctions, provide integration support, small systems advice and policies, and manage system user accounts and passwords.
• Maintain Pathology laboratory system and day-to-day running of the Pathology IT systems within the Trust and external links to other organisations.
• Assist the Path IT systems engineer and managers with ongoing development and support of Pathology and associated computer systems notably Clinisys Winpath Enterprise, SampleNet, Path Manager and ICE Order Comms.
• Act as a point of contact for Pathology IT matters including fault finding, system configuration, activity and information reporting; provide first-line helpdesk support to users of the Pathology systems, including maintenance of the pathology customer relationship management application.

About the Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, dedicated to diverse staff and communities, values, quality of care, and flexible working arrangements. The Trust has been rated “Good” by CQC and has received awards for diversity, inclusion, and nursing staff. We are committed to flexible working and a supportive environment.

Advert closes on Tuesday 9 Sep 2025.