Passenger Service Agents

Jet2.com; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading airline is seeking a Passenger Service Agent at London Luton Airport. In this role, you'll provide friendly customer service from the moment customers arrive until they board their flight. Responsibilities include assisting with check-in and travel documents, ensuring safety procedures are followed, and supporting colleagues during operational challenges. Ideal candidates are adaptable, calm under pressure, and passionate about customer service. Attractive hourly rate and various employee benefits are offered.

Benefits

Hourly rate of £13.85

Extra £3.46 for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts on Jet2holidays

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment.
• Adaptable and self-motivated with teamwork skills.
• Demonstrate initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and Self-Service kiosks.
• Follow safety and security procedures.
• Support colleagues during delays and solve problems proactively.

Skills

Customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Accountability

Job description

As a member of our Ground Operations Team at London Luton Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!

Create a job alert for this search

Passenger Service Agents London Luton Airport • Luton, England