Part Time Customer Service Advisor

Winsearch; Wigan; On-site; GBP 18,000; Part time

Job summary

A customer service firm in Wigan is seeking a Part Time Customer Service Advisor to provide exceptional service via telephone and email. Responsibilities include assisting customers with queries and following procedures for escalation. The ideal candidate has at least 1 year of customer service experience, outstanding communication skills, and the ability to work under pressure. This role operates Monday to Friday from 9 AM to 3 PM and offers a salary of £17,460.30.

Qualifications

• Minimum 1 year's experience in telephony or customer service experience.
• Ability to work as part of a team and on own initiative.
• Excellent administration skills.

Responsibilities

• Provide an outstanding customer experience via telephone and email/live chat.
• Assist customers by dealing with queries and complaints.
• Work to Key Performance Indicators to meet targets.

Skills

Outstanding telephone manner

Well-developed written communication skills

Excellent interpersonal skills

Ability to remain calm under pressure

Attention to detail and accuracy

Tools

Word

Excel

Job description

Part Time Customer Service Advisor

Monday – Friday – 9AM-3PM

£17,460.30

Wigan

Permanent

The Role

You will be providing an outstanding, professional and first‑class experience to all customers via telephone and email / live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.

• Ensure delivery of exceptional customer experience at all times and first‑time resolution whenever possible
• Be a source of support for all customers and strive to deliver solutions to customer issues
• Answer calls and emails promptly and in a professional and courteous manner at all times.
• Follow the department escalation process for the escalation of calls and emails.
• Work to Key Performance Indicators set to ensure personal, team and department targets are met
• Complete paperwork relating to all communications promptly and accurately

The Candidate

• Minimum 1 year’s experience in telephony or customer service experience
• Outstanding telephone manner
• Well‑developed written communication skills
• Excellent interpersonal skills
• Ability to remain calm under pressure
• Ability to work as part of a team and on own initiative
• Attention to detail and accuracy
• Excellent administration skills
• Knowledge of Word and Excel, email and general computer systems