Paralegal - Interventions

Stephensons Solicitors LLP; Wigan; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading law firm in the UK seeks full-time Paralegals to join their Interventions Team. You will be involved in various aspects of law, including crime and family, gaining unique experience in a dynamic environment. The ideal candidate should possess strong client-care skills and the ability to manage high volumes of inquiries effectively. This role offers 35 hours work per week with flexibility and an array of benefits. Apply now to play a key role in an award-winning firm committed to professional growth.

Benefits

Well-being package

Free parking

Salary sacrifice pension scheme

Life assurance

Competitive salary and holiday entitlement

Social events & clubs

Qualifications

• Experience working in a busy environment.
• Discretion and confidentiality are mandatory.
• Adaptability and strong organisational skills are essential.

Responsibilities

• Support and assist with all stages of the intervention process.
• Attend premises of intervened firms and evaluate files.
• Monitor live files and flag urgent issues.

Skills

Experience dealing with customers/clients

Strong written and verbal communication skills

Good IT skills including Excel

Team-focused and able to work collaboratively

Education

Degree-level education with a legal focus

Job description

We are looking for approximately 3 full‑time Paralegals to join our expanding Interventions Team. Our Interventions Team holds national contracts to deliver intervention services for the three major legal regulators in England and Wales:

• Solicitors Regulation Authority (SRA)
• Council for Licensed Conveyancers (CLC)
• Bar Standards Board (BSB)

These regulators intervene into law firms or individual practitioners where statutory grounds exist, and when they do, Stephensons is appointed to act as the Intervention Agent. As a Paralegal in the team, you will support and assist with all stages of the intervention process. This is an exceptionally unique area of practice where no two days are the same. You will gain experience across multiple areas of law, including conveyancing, crime, family, PI, wills and probate, commercial matters and more.

Key Responsibilities

• During interventions:
  • Attending the premises of intervened firms
  • Evaluating and categorising practice papers, accounting records and client files
  • Taking possession of client data and securing sensitive information
  • Identifying urgent matters and dealing with immediate enquiries
  • Assisting managers and supervisors in sorting, selecting and marking files
  • Attending Day One interventions across the UK, sometimes at short notice
• After files are secured and returned to our offices:
  • Reviewing client files for evidence of misconduct or costs that may be due
  • Responding to queries from clients, new solicitors, suppliers and third parties
  • Recording all interactions and actions in detail on our case‑management systems
  • Monitoring live files and flagging urgent issues
  • Confirming client identity and authority for file transfer requests
  • Repatriating files to clients or their chosen solicitors
  • Identifying clients or businesses who may be entitled to outstanding funds
  • Maintaining strict confidentiality at all times
  • Accurate time recording
  • Assisting with general accounts work and financial queries
  • Preparing relevant data for regulator meetings
  • Working flexibly across office and home settings, depending on departmental needs

Qualifications

• Experience dealing with customers/clients
• Comfortable handling high volumes of phone calls
• Experience working in a busy environment
• Strong written and verbal communication skills
• Good IT skills including Excel
• Adaptability, flexibility and strong organisational skills
• Professional telephone manner
• Excellent client‑care skills
• Discretion and confidentiality
• Accuracy and attention to detail, even with frequent interruptions
• Team‑focused and able to work collaboratively

Desirable

• Experience working at paralegal level in a law firm
• Degree‑level education, ideally with a legal focus
• Knowledge of SRA intervention processes
• Understanding of solicitors' accounts rules
• Familiarity with client care and complaints procedures
• Basic understanding of wills and deeds
• Valid UK driving licence

We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient and supportive.

About Stephensons

Stephensons is an award‑winning, top‑150 law firm recognised as a Sunday Times Best Place to Work, with a strong commitment to the future growth and development of the business. With an ambitious mindset, yet approachable and down‑to‑earth attitude, Stephensons provides an exciting place for long‑term career development and progression. While we do look for highly motivated and driven individuals, we also have a strong commitment to work‑life balance and flexibility.

Hours and Working Conditions

35 hours per week, Monday – Friday

Benefits

• Well‑being package (financial, physical, mental and dietary health support)
• Free parking
• Salary sacrifice pension scheme
• Life assurance
• Competitive salary and holiday entitlement
• Holiday sale & purchase scheme
• Season ticket & travel support
• Payroll giving scheme
• Social events & clubs
• Internal referral scheme
• Retail vouchers/cashback schemes
• Early monthly pay scheme
• Free eye tests
• Cycle to work scheme

Application Prompt

Are you passionate about delivering excellent administration and want to play an integral role within a highly regarded law firm with a Sunday Times Best Place to Work? How would you like to gain experience in reviewing legal files? How would you like to work in this specialist department working alongside and professional yet down‑to‑earth team?