Outpatient Support Officer

Integrated Care System; London; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare organization in London is seeking an Outpatient Support Officer to provide crucial administrative support in a clinic environment. The ideal candidate will excel in interpersonal and communication skills, with a keen attention to detail. Responsibilities include managing patient appointments and supporting clinical teams. This role offers a competitive salary ranging from £29,651 to £31,312 annually.

Benefits

Access to the NHS Pension Scheme

Career development opportunities

Staff discounts across services and retailers

Qualifications

• Minimum 1 year of experience in an office environment or outpatient department including reception.
• Clear and fluent level of written and verbal communication.
• Ability to manage self and be flexible in a team environment.

Responsibilities

• Deliver high-quality clerical and administrative support for outpatient clinics.
• Manage appointment bookings and maintain accurate records.
• Support the wider team to ensure efficient clinic operations.

Skills

Communication skills

Attention to detail

Interpersonal skills

Team player

Keyboard skills

Microsoft Office

Education

GCSE Grade C (or equivalent) in English and Maths

Tools

Care notes or patient records databases

Microsoft Office

Job description

Join Our Team as an Outpatient Support Officer

Are you a people-focused professional with a passion for providing excellent administrative support in a healthcare setting? Were looking for a proactive Outpatient Support Officer to join our welcoming team at Surbiton Health Centre.

In this vital role, youll be the friendly face of our outpatient services, supporting both patients and clinical teams through a mix of reception duties and clinic administration. Your attention to detail and communication skills will help ensure appointments run smoothly and records are accurately maintained.

Main duties of the job

What You'll Be Doing

Delivering high-quality clerical and administrative support for outpatient clinics

Welcoming patients and visitors at reception with warmth and professionalism

Managing appointment bookings and maintaining accurate records

Supporting the wider team to ensure efficient clinic operations

What we're Looking For

A team player with strong interpersonal skills and a calm, confident approach

Excellent written and verbal communication abilities

Sharp attention to detail and a methodical approach to record keeping

Previous experience in an outpatient or office environment

Minimum GCSE Grade C (or equivalent) in English and Maths

What We Offer

Access to the NHS Pension Scheme

Opportunities for career development and training

Staff discounts across a range of services and retailers

A supportive and inclusive working environment

Want to know more? Feel free to reach out to Stephanie Epps Outpatients Clinic Coordinator [e-mail] | 020 8399 7111 (Ext. 12407)

Please note: This role involves working with vulnerable adults and will require an Enhanced DBS check.

In line with most NHS organisations in London, we are unable to reimburse travel expenses for interviews.

If you are successful at interview, please note we will take up references covering your last 3 years work history.

About us

AtYour Healthcare CIC, we arededicated to delivering high-quality, patient-led health and social careservices for residents in Kingston and providing specialised learningdisability services in Richmond. As a Community Interest Company (CIC), weprioritise community-driven care and offer an environment that empowers you tomake a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Changeterms, NHS pension scheme, and salary sacrifice schemes.

Bureaucracy-Free Environment: Implement good ideas quickly and effectively withoutdelays.

Work-Life Balance: Benefit from our Employee Assistance Programme (EAP)and various staff discounts.

Exceptional Staff Experience: Join a supportive workplace with positive feedbackfrom staff and patients.

Inclusive Culture: We promote equality, diversity, and inclusion,encouraging applications from all backgrounds.

Impactful Community Involvement: Have a real voice in shaping care as part of ourmembership organization. Your ideas and contributions matter.

Join Us Today

We arelooking for passionate individuals who value high-quality care, inclusivity,and community engagement. If you want to make a positive impact in health andsocial care, join our forward-thinking, patient-centred team. Explore ourcareer opportunities and become part of a team that values your expertise anddedication.

Job responsibilities

Please find attached under supporting information, and refer to this as you complete application

Interview date is 10/09/2025

Person Specification

Personal Qualities

• Responsive to change and ideas and adaptive and creative within new systems
• Perform all duties in an efficient, professional and courteous manner

Qualifications

• Education to GCSE/CSE level C and
• above including English and Maths or equivalent
• ECDL
• RSA II /City & Guilds Qualification in
• typing/administration or NVQ Level 3

Skills and Abilities

• Ability to manage self and be flexible to the demands of the team environment including unpredictable work patterns, deadlines and interruptions
• Excellent keyboard skills
• Intermediate use of Microsoft Office packages including Excel Ability to use care notes or other patient records databases
• Team player
• Ability to use initiative
• Ability to work under pressure

Experience

• Minimum 1 years experience of working in Office Environment /Outpatient department including reception
• Experience of working with public
• Clear and fluent level of written and verbal communication
• Good telephone manner and accurate message taking
• Ability to deal with queries from clients and other professionals with appropriate sensitivity
• Communication
• Ability to adapt and prioritise workload

Knowledge

• Standards of e-filing systems and data storage systems electronic and paper
• Data protection and Confidentiality
• Knowledge of carenotes or equivalent clinical system

£29,651 to £31,312 a yearper annum pro rata inc HCAS