Optical Assistant - Online Retailer - Bury (Greater Manchester)

Zest Business Group; Bury; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading online eyewear retailer in Bury is seeking an experienced Optical Assistant to join their customer service team. You'll support customers with frame and lens selection, offer expert advice, and handle enquiries across various platforms. The successful candidate will have proven experience and strong product knowledge in eyewear. This role offers competitive salary and flexible hours, with additional benefits including holidays and staff discounts.

Benefits

26 days holiday + bank holidays

Staff discount

Pension scheme

Professional development fees paid

Qualifications

• Proven experience as an Optical Assistant.
• Strong product knowledge across prescription lenses and designer eyewear.
• Excellent communication and multitasking skills.

Responsibilities

• Assist customers with frame and lens selection for prescription eyewear.
• Handle enquiries via phone, email, and live chat.
• Offer expert advice on prescription lenses and product features.

Skills

Optical Assistance Experience

Product Knowledge of Prescription Lenses

Excellent Communication Skills

Multitasking Ability

IT Proficiency

Job description

Optical Assistant - Online Retailer - Bury (Greater Manchester)

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent
Location: Head Office, Bury, Greater Manchester

About the Role

A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team one of the UK's largest independent online retailer of luxury sunglasses and prescription eyewear.

Based at a modern head office in Bury, you'll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone.You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Key Duties

• Assist customers with frame and lens selection for prescription eyewear
• Handle enquiries via phone, email, and live chat
• Offer expert advice on prescription lenses, product features, and styling
• Support order tracking, aftercare, and customer issue resolution
• Work closely with in-house teams including the optical lab and fulfilment

Requirements

• Proven experience as an Optical Assistant
• Strong product knowledge across prescription lenses and designer eyewear
• Excellent communication and multitasking skills
• Confident using IT systems in a customer service setting
• Calm, professional, and proactive attitude

Benefits

• Salary: £24,500 - £25,000 (depending on experience)
• Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm
• Primarily Monday to Friday with occasional weekends
• Holidays: 26 days + Bank Holidays
• Other: Staff discount, pension scheme, professional development fees paid

To Apply

Click ‘Apply Now' or get in touch via WhatsApp for further information.