Operations Support Manager

JR United Kingdom; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm in Peterborough seeks an Operations Support Manager to lead a team focused on delivering high-quality service across various operational functions. The ideal candidate should have a strong background in financial services operations, capable of managing teams and improving processes while providing analytical support for decision-making. Strong organisational skills and a solutions-focused approach are essential, with experience in pensions administration being a plus.

Qualifications

• Experience in financial services operations or pensions administration.
• Track record of managing or supervising teams.
• Strong organisational skills and calm, solutions-focused approach.

Responsibilities

• Manage a small team of analysts.
• Act as a point of escalation for operational queries and complaints.
• Support day-to-day activity across multiple functions.

Skills

Operational management

Analytical skills

Team leadership

Process improvement

Data analysis

Job description

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Operations Support Manager, peterborough

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Client:

Fram Search

Location:

peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Fram Search is working with a growing financial services firm that is looking to strengthen its operations leadership function. This opportunity sits within a key team that supports the delivery of high-quality service across pensions administration, dealing support, reconciliations, and client reporting. It would suit someone with a strong operational background and the ability to manage people, processes, and change.

This position involves the line management of a small team of analysts who support various operational teams. The successful individual would act as a point of escalation for complex operational queries and complaints while also supporting wider day-to-day activity across multiple functions. There is close collaboration with team leaders to identify inefficiencies and support business priorities, including ad hoc initiatives and cross-departmental projects.

There is a strong analytical component to the role, including the collation and interpretation of management information to support senior decision-making and the delivery of Consumer Duty objectives.

We are looking to engage with individuals who have experience in financial services operations or pensions administration, and a track record of managing or supervising teams. Strong organisational skills, an ability to analyse data, and a calm, solutions-focused approach are all important qualities. An understanding of regulatory expectations, particularly around Consumer Duty, would be useful but not essential. The role suits someone who enjoys improving processes, supporting teams, and playing a central role in a collaborative operational environment.

Applicants must have the right to work in the UK.