Operations Engineer

Nottinghamshire Police; Arnold; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional law enforcement agency in England is seeking an Operations Engineer to manage and upgrade applications and systems at their headquarters. The role involves providing 24x7 on-call support, ensuring the confidentiality and integrity of systems. Candidates should have experience in ITIL-based organizations and a strong background in various technologies, including Microsoft Windows Server and UNIX operating systems. This position offers flexibility and opportunities for professional development.

Qualifications

• Experience with ITIL-based organizations.
• Proven background in managing and upgrading applications.
• Ability to lead technical evaluations and proposals.

Responsibilities

• Manage availability and upgrades for applications and systems.
• Support and administer configuration of data centre infrastructure.
• Provide 24x7 on-call support for operational services.

Skills

Automated systems application

Network and system principles

Microsoft Windows Server

UNIX Operating System

Microsoft applications

Active Directory

Backup and restore technologies

Experience with ITIL

Tools

Microsoft System Centre Virtual Machine Manager

SCCM

Exchange 2010 / Office 365

Job description

Job description

Job Title: Operations Engineer

Hours: 37 per week

Part time/flexible working options will be considered

Salary range: P3 + MRP + On Call Allowance

Based at: Force Headquarters.

Be part of the force's expanding Information Services team

We provide technologies and IT services that directly impact operational policing.

From the equipment that frontline officers require to be able to make decisions on the street, 999/101 Control Room services, technologies that support digital investigations and everything in between! Information Services is at the heart of it all!

We are motivated by exploiting the technology to support and improve the Policing service provided to the community of Nottinghamshire. Joining the Information Services team, you can expect to be working alongside great people. We are committed to investing in professional development, training and accreditation.

Main purpose of the role

As part of a team you will be responsible for managing the availability, operation and upgrade of the applications, systems and storage hosted on premise and in the Cloud.

You will be responsible for maintaining, supporting and administering the configuration of the data centre and server infrastructure, systems and applications to maintain confidentiality, integrity, security and availability of services through the lifecycle.

In this role, you will be required to be part of the “on-call” team to provide 24x7 cover to ensure operational services are fully maintained.

Although you will primarily be involved in supporting in-life services, your expertise will be required as a Technical lead on the evaluation of new requests and proposals for new or changed services, liaising directly with external suppliers and engineers in connection upgrade work completed by external support engineers.

Key Skills & Experience required

Knowledge and Experience

1. The application of automated systems to the support of specific business functions or processes.
2. The frameworks and principles on which networks, systems, equipment and resources are based.

• Microsoft Windows Server 2012/2016/2019/2022 & 2025
• Microsoft Windows – Windows 11
• UNIX Operating System (Solaris, RED HAT & SUSE Linux)
• Microsoft application Software such as Microsoft System Centre Virtual Machine Manager, Failover Cluster Manager, DPM, System Centre Operations Manager, SCCM
• Exchange 2010 / Office 365
• Active Directory & AGPM
• System gateway security (Email, Web access, server access etc)
• Network load balancing (Edge Nexus)
• Backup and restore technologies, virtual and physical
• Multiple NAS and SAN Technologies ie Nimble

1. Making core decisions about DR/BC at the appropriate time and without reference to anyone else, but taking into account the needs of the business, situation, priorities, constraints and the availability of necessary information.

1. Must have experience of working within an ITIL based organisation.

1. Experience of working on project work for new and existing systems with other IS teams not just BAU work.

Skills and Abilities

1. Be able to work with external suppliers on new and existing systems using remote control support techniques whilst maintaining the data integrity/security of the servers and IS Infrastructure.

1. Be able to communicate both verbally and in writing clearly, concisely and courteously to users, suppliers and colleagues of all levels.

1. Be self-motivated, self-confident, enthusiastic and able to work on own initiative and as part of a team.

1. Be pro-active, flexible, open minded and innovative in style; willing to experiment with new ideas and implement change.

1. Be able to create new Change request documents as part of ITL change management process. These will go out to the regional Police forces CAB for decisions to be made on if that change will be approved or declined due to other system relations or departmental requirements.

1. Be able to analyse a problem or situation, break it down systematically into its component parts and identify the relationships between these parts,selecting the appropriate method/tool to resolve the problem and reflect on the result, so that that learning is identified and absorbed.

1. Ability to try multiple approaches to solving a problem and make recommendations on the best and recommended course of action based on an investigation

1. Be able to deal effectively with unexpected situations, taking advantage of opportunities and overcoming problems.

To Apply

When applying, please complete the information on the next few screens.

The attached Job Description provides further details about the role.

When applying, refer to the person specification to evidence how you demonstrate your suitability for the role, ensuring the four areas have been considered.

You can also attach a supporting statement of no more than 2000 words referring to the person specification to evidence how you demonstrate your suitability for the role, along with your CV.

Please ensure any documents you attach during your application do not have your name or any identifiable personal details included within the text or the document name (including any images), so that your application can remain anonymous.

For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.

Vetting Level – Management – you must have resided in the UK for at least the last 5 years, with less than 12 months spent abroad (some exceptions for those living on a UK military base).

IMPORTANT INFORMATION

All applicants will be subject to the Nottinghamshire Police Vetting Policy.

Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.

Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.

Current Nottinghamshire Police staff only: Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.