Operations Assistant

FOREST HOLIDAYS LIMITED; Breckland District; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday operator in Norfolk is seeking an Operations Assistant to ensure hot tubs are ready for guests and perform maintenance tasks. Ideal candidates will have a positive attitude, teamwork skills, and attention to detail. This part-time role requires outdoor work, rain or shine, with flexible working hours on Wednesdays. Join a B Corp recognized for its commitment to conservation and enjoy generous benefits including paid volunteer days and performance bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Subsidised meals

Pension scheme

One full paid day to volunteer

Wellbeing events & activities

Discounts on breaks

Qualifications

• Some previous experience in a similar role.
• Willingness to work outdoors in a natural setting, whatever the weather.
• Ability to communicate effectively with colleagues.

Responsibilities

• Ensure hot tubs are in perfect working order every day for guests.
• Complete general maintenance tasks, using tools and fixing machinery.
• Deliver daily tasks in a timely and competent manner.
• Follow brand standards for guest experience.

Skills

Positive attitude

Teamwork

Attention to detail

Customer service

Job description

Join us where the River Thet winds through tranquil woodland at Thorpe Forest

Location: Thorpe Forest (Norfolk)
Fixed Term Contract: 6 months
Salary: £12.21 per hour
Working Hours: Part time, 10 hours.
Days of Work: Every Wednesday - 9am until 6pm.
Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

About the Operations Assistant role

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

What We’re Looking For

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• Social events and awards evenings – Celebrate success with your team
• Pension scheme – Secure your future with our company pension
• One full paid day to volunteer – Give back to a cause you care about
• Subsidised meals – Discounted food when working on location
• ❤️ Wellbeing events & activities – Focus on your mental and physical wellness
• Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17:
16 years: £7.55 per hour
17 years: £10.00 per hour

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Thorpe Forest (Norfolk). Don’t miss out on this fantastic opportunity!