Online Shopping & Store Operations Manager

Sainsbury's Supermarkets Ltd; Metchley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company is looking for an Online Manager to lead the online picking and delivery team at its Selly Oak New Store. This role includes coaching team members to ensure high customer service standards during their early morning shifts. Applicants should have experience in operational leadership in a fast-paced environment and be capable of motivating teams effectively. Competitive salary and great perks including weekly discounts and a robust benefits package are offered.

Benefits

10-15% Shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Cycle to Work scheme

Qualifications

• Proven track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills in absence of senior management.

Responsibilities

• Plan and manage online picking and delivery team.
• Engage and coach team members for a seamless shopping experience.
• Collaborate with other managers to improve overall store performance.

Skills

Customer service excellence

Team leadership

Operational management

Performance management

Job description

A leading UK retail company is looking for an Online Manager to lead the online picking and delivery team at its Selly Oak New Store. This role includes coaching team members to ensure high customer service standards during their early morning shifts. Applicants should have experience in operational leadership in a fast-paced environment and be capable of motivating teams effectively. Competitive salary and great perks including weekly discounts and a robust benefits package are offered.